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01-05-2018 09:14 AM - edited 01-05-2018 09:19 AM
Two weeks ago, while on holiday vacation, my Spectre abruptly shut off during normal use. The screen went black. I smelled a faint burning smell. It wouldn't power up, no LEDs, no hard resets. Just dead.
I took it to a professional for diagnosis, and he stated that this was a known problem, showed me the burnt sticker over the fried capacitor, and referred me to the following thread, which now appears to be closed to replies (otherwise, I would have posted there directly):
The last person's comment sums up my feelings and experience exactly. This is a potentially dangerous defect, and and I would like HP to to take responsible action and repair the device free of charge. Given the price and positive reviews when it first came out, I expected this laptop to be a good investment that would last me many years to come. I've only used it a handful of times -- mainly during holiday vacations, and it still looks brand new.
Yet, due to a defective motherboard, I am now left with little more than a very expensive paperweight.
HP, please contact me to resolve this issue as soon as possible. I would appreciate it.
01-05-2018 09:23 AM
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01-08-2018 04:13 AM
- The laptop is over 2 years old, which means that it is out of the warranty period
- At the time, I spent around £1000 on the laptop, a sizeable amount of money for me which I expected to last a long time.
- I have been very careful with the laptop, which I have never dropped or even scratched
- Battery eventually ran down to 0% and powered off
- Now the power light on the laptop is no longer lighting up at all when plugged in
- The AC adapter is plugged directly into wall outlet
- I have tried different power outlets and a different power adapter (both power adapters are original HP) but still no joy
- I have tried resetting via holding power button for over 1 min
- Took to a professional for diagnostics and was told that there is a burn hole in sticker in exactly the same places as reported from other posts in this forum and amazon
- I consider myself lucky that it did not catch on fire, as this looks to be a known problem and as the original poster mentioned is a dangerous defect with the product
04-27-2018 09:59 PM
04-27-2018 11:01 PM
If you purchaseed in Oct 2017 you are still in warranty.Call HP. Not sure why Best Buy didn't suggest that-or contact them on your behalf.
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