Spectre x360 trackpad snapping issue

[wismol]

any news on this? it' s really, really annoying

[Riddle_Decipher]

@wismol

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

Did you run a hardware test on the computer using the F2 key during a restart?

In the meantime, please try the steps mentioned on this link: Click here

Please reply with the details for further assistance.

Eager to help!

If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

[wismol]

Hi there,

Yeah, I've tried every possible thing, to be honest I'm quite tech-savvy and I've done a bit of troubleshooting for this. The issue is accurately explained before:

"The original issue is not fixed by reinstalling the drivers. The latest drivers still have the same issue. Some software engineer programmed the trackpad tap delay time to be longer than it should be. The synaptics drivers for Ubuntu offer options for changing the delay until a movement is registered as a tap or a movement. For example, if the trackpad is moved a short distance for around 10ms, it is registered as a tap instead of a movement. That is why the mouse snaps back to where it was originally (It is registered as a tap instead of a movement). This would be VERY easy to fix, if HP adds the ability to change the delay until a touch is registered as a tap or a movement. Changing the default setting or adding the ability to change this in Synaptic controls would take minimal time for an Engineer to do (Since the fix is simply done by changing a single value). Or, adding the ability to change this in the Registry would be easy to do as well."

I'm afraid that what HP users need here is not troubleshooting, perform different checks or reinstall anything, instead we need a PROPER DRIVER from synaptics or a custom made one from HP. My father's laptop, an HP G5, has exactly the same issue. Yeah, you can disable the tapping function (if only we could disable just the one-touch tap opton...) but the trackpac becomes absolutely useless and pointless.

Please, pass this feedback to whoever is in charge of this: the part of the driver related to tapping is faulty, and it need immediate attention because it ruins completely the user experience. My 1.200 pound Envy is wonderful in every single way, but it's been proved that relying on synaptics for this has been a massive mistake. Other makers such as Asus has it's own driver (Asus smart gesture) which works amazingly nice. That's what we need from you.

Thank you very much for your attention

The laptop is a HP ENVY 13 ad-000

[wismol]

===== IMPORTANT INFORMATION=========

You won' t believe me buddy, I found the solution!!! I was desperated after 3 days with my brand new Envy but now it' s solved and it's perfect! No drawbacks, the drivers as they should be! (Embarrasing for both HP and Synaptics)

Just open the regedit and go to this address: 

Equipo\HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTP\Defaults

There you will find several entries, just find TapAbsDelta. Open it and set it to 0, instead of 1366 (in my case, at least). This parameter affects exactly the tap delay we were looking for. The issue will disappear after rebooting!

Thank you because I could identify the issue with precission thanks to your explanations and suggestions. After a bit of researching and trial&error, I found it.

Enjoy your laptop now as it should be, and thank you HP and Synaptics for being so clumsy and for having so little interest on solving your own mistakes for your users.

[Sincrono]

So this was the solution. I think turning the value to 0 kills the tapping function. I tried with the value 100 and the problem almost disappears. Now I will try with 50 and hope to converge to that value in order to get rid of the problem withoput loosing the tapping function. Thanks!

[aous95]

I created an account just to thank you guys @Sincrono and @Wismol ❤️ , you are both geniuses! This problem was sooooo annoying that i wanted to turn back my new hp envy at the second day, cursor was was so bad compared to my Asus which had "smart gesture".

Based on your solutions and a lot of restarts i had the following results: 

value 0 = snap problem solved, scroll and gesture works, but no tap function

value 1= snap problem solved, scroll and gesture works, tap functions works, but no double tap

value 5= BEST value, everything works just fine! : ) 

thanks and good job again! 🙂 

[Taisiya]

I also registered just to say HUUUGE thank you to Wismol and Sincrono users. In my eyes you are GODs. Since I bought my 360 Spectre all i've been doing is to constantly patching and updating/upgrading drivers and fixing fixing fixing. And that's frustrating becuase it's a $1,400 laptop. I used to have Acer Aspire, that served me for 10 (!) years and nothign broke. It just got too slow and outdated for obvious reasons. But it was a great performing laptop. Since then I am changing laptops every year bacuse they are all crap (incl. Acer, Lenovo adn HP). It seems that developers are doing it on purpose. I don't see any other explanation for generic useless answers that all supports give. It's truly sad that users have to dig in to figure thing on their own. While support doesn't even READ what they users have alreay found out to help find a solution. truly truly sad...