Startup Error - System Temperature (90D)

[AxshunJaxun]

Great! Well done! I'm glad to hear that heat sink resolved the issue!  🙂

[Guinz]

Here's a new one, I tried searching and found nothing.

Envy 17, works fine plugged in.  Running on 9 cell battery, computer shuts down in 10-20 secs with no warning (fan kicks on is sort of a warning).  Plug in and turn on, comes up with system temperature (90D).  with 6 cell battery, works fine, no issues.  Bought new battery, same problem as 9 cell battery.  Tried rebooting with nothing open, nothing going on, I've tried monitoring the temperature with CPUID Hardware Monitor and it never really gets over 140 degrees.  Yet running on new battery fully charged causes immediate shutdown and error code.

[SuperMario1]

Hello Guinz. I understand you are experiencing overheating issues that cause your computer to shut down. To troubleshoot this issue, I would like you to attempt the steps in this document: http://support.hp.com/us-en/document/c03620929

Please inform me when you complete the troubleshooting, so I know your results. I'm only here to help!
 

Mario

[Guinz]

Ok, I have cleaned the vents and the computer works fine while plugged in.  The issue is only when running on a 9 cell battery (new).  I have an old 6 cell battery and the computer works fine with it.

[SuperMario1]

The 9 cell batteries utilize much more power than 6 cell batteries. This computer is better designed to handle a 6 cell battery. As a simple test, you can attempt to calibrate the battery, which could reduce the risk of overheating. Choose the correct document based on your operating system:

Windows 8: http://support.hp.com/us-en/document/c03325217

Windows 7: http://support.hp.com/us-en/document/c00821536

Windows Vista: http://support.hp.com/us-en/document/c00817650

Please let me know if you have any other questions or concerns. Also, inform me of the results of your troubleshooting when you complete it. I will continue to troubleshoot if necessary.

Mario

[Guinz]

Designed for a 6 cell?  battery only last 30-45 mins.  Came with both, 9 cell and 6 cell batteries new.  Tested both batteries and checked ok.

[SuperMario1]

If both batteries tested alright, a hardware issue is likely being experienced. I would contact HP technical support for further assistance.

You can locate the correct method of contact HP, according to your region, here: http://welcome.hp.com/country/w1/en/contact_us.html

Their options will be based on the product's warranty status. If you are unsure of that status, please check using this website: http://h20565.www2.hp.com/portal/site/hpsc/public/wc/home?ac.admitted=1384202039431.876444892.492883...

Please let me know if you have any other questions or concerns.

Mario

[Guinz]

ok, thanks.  I'm out of warranty so probably not going to get fixed.

[Mostefaahmadi]

my computer every hourse shut down Auto and error is the system BIOS has deleted

[Scucci]

Same issue with my Envy M6 1105DX and Linux. (Linux Mint 16)

As best I can tell it's the BIOS causing the issue. It's locked up so tight the only options I can set in there are boot order, time and date, VM, and if the fan is always on. ... It's pretty much a joke. I'd love to see them put out a proper BIOS that the end user can actually adjust and use to it's fullest.

My house has concrete floors one the ground level... they stay cool. Even sitting on the concrete floor the computer will overheat in a few minutes on AC power. As best I can figure it's a combination of the battery charging circuit and the fact that the GPU is throttled on battery power. I can play Minecraft from 100% battery power down to 10% without any issues... but I can plug the AC pack in and, literally, within a few minutes... she shuts down. 

I'd love to have the BIOS a little more open so I can just set the fan to run at 100% all the time. What's the harm in that? The "Fan Always On" option is BIOS does make the fan run all the time... but it's not running at full power. I'm still under an extended warrenty, so I don't dare open the computer up to replace the fan and wire it directly to a steady power supply that would make it run at full speed, bypassing the BIOS. And don't think I haven't thought about it.

It's a shame, because this computer is amazing on Linux. Everything, even down to the fingerprint reader, are supported and work properly... but this over heating issue has soured me on this computer. I love HP products... I always tell people that HP computers are good stuff, and I even bought an HP laptop for my wife because I like their products so much... but this is horrible.

HP is mainly a hardware manufacturer... to be told that I have to run certain software on my computer for them to actually support their hardware issues is terrible.

I've had to order in a cooling pad, which should be here tomorrow, just to be able to use this thing comfortably. I guess I'll just have to see if that helps the issue. ... When I say "the issue" I mean the only issue I, and apparently many other people, are having with these laptops.

(I've been running "acpi -tf" in terminal while I've been typing this... 165.2 F while just on this forum, on AC... and the fan is still barely blowing.)