Stream 11 Webcam blurry

[paul1149]

I've got an HP Stream 11 netbook that is in virtually new condition. Everything is great except the webcam produces a blurry picture, and there is color shift. for instance, my eyeglases look light blue.

I tried installing YouCam, but it's blurry there are well as on the native camera in Win 8.1.

I uninstalled the camera in device manager, and reinstalled. Windows automatically installed the driver for "HP Truevision HD". But nothing changed.

It is quite like the protective plastic is still on the lens, but I have looked closely and not seen it there. I have tried picking at it with an x-acto tip, but all I could do is catch the lens itself, which has a blue ring around it.

In fact, I  just pried the lens off, and the problem is still there. I guess this is pointing to a defective cam.

[SDF15 · Accepted solution]

Hello @paul1149,

Welcome back to the HP Support Forums!

I came across your post about the Webcam, and wanted to help!

Try reviewing the following document, and let me know how it goes:

HP PCs - Webcam Troubleshooting (Windows 10, 😎

If you are still having trouble, then you can try opening the notebook to check if the Webcam cable loose.  Other than that, you may consider contacting HP Phone Support for additional options.  You can use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Please let me know if this information helps you resolve the issue by marking this post as  "Accept as Solution" , this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

Happy New Years!

[paul1149]

Thank you. I contacked CS after my post, and a very helpful person established a remote session and verified that there is a problem with the cam itself, and set up a warranty service action. So this problem seems to be on its way to resolution.