The system recovery media does not support this computer. You are not able to restore this system.

[nishant_nikky]

Hi,

I have purchased my notebook (hp pavilion g4 1010tu) 6 year ago. I have format my notebook many times by using the recovery media (DVD). 1 year before, due to no avilability of my recovery media I have format my notebook & upload the window 8 with not activated version, due to which I have lost my recovery drive also which was created at the time of first time OS setup. Now I want to install my activated OS using that recovery media (DVD) but I am getting error i.e. The system recovery media does not support this computer. You are not able to restore this system with the media (some key are also displaying).

Please help me how can I install my activated OS in my sytem. Or how can I again get my recovery drive in my system. Please suggest the solution.

Thanks,

Nishant Pandya

[The_Fossette]

Hi @nishant_nikky

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that you are having issues performing recovery using the recovery media you have.

I’d love to help!

Refer to the below document on how to perform recovery on your computer.

http://hp.care/2bNw5Hd

If the issue persists, I recommend you to contact phone support to check the available service options for your computer.

Let me know how it goes and you have a great day.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead.

Cheers!

[nishant_nikky]

Thanks for reply  The_Fossette.

I have check the document which you have suggested. But currently I am running Window 8 (non activated version), whenever I have try to insert the disk & boot by using that DVD drive, getting message which I have mentioned. I am not getting proper help. Please help.

Thanks,

Nishant

[Riddle_Decipher]

@nishant_nikky

It looks like you were interacting with @The_Fossette, but he's out for the day 

And I'll be glad to help you out.

The Riddle_Decipher is at your service.

To let you know the error message you've mentioned occurs if and when there are any major software or hardware changes done to your computer causing the BUILD ID stored in your BIOS to corrupt in the process:

Hence, I'd like to know if you've made any changes to your hard drive or the motherboard?

If you haven't, I would also recommend you run a hardware test on your hard drive to ensure this isn't a hardware failure: Click here for details.

For more details about the error message: Click here

That said, to personally help you out, though these steps aren't recommended by HP, you may use them to find yourself a solution: Click here for a related HP Forums post that seems to have helped many others

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

Mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,