Tilt pen eraser is buggy

[OD42]

Hello,

I am having the exact same issue as described here: https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Tilt-Pen-Eraser-Button-not-working/td...

However, that thread unfortunately does not feature a solution to the issue.

My pen was working fine for a month or so - I was able to erase things easily by touching the screen with the back of my pen. But one day the erase function suddenly started acting weird. What I mean is that the erase function sometimes randomly works and sometimes not. It used to erase everything touched instantly and now I mostly have to move the eraser around for quite a while before it actually erases anything.  The app I am using (onenote) does switch to the eraser tool on its own when i try to use the back end of the pen but nothing is erased (or randomly is sometimes). This issue is so bad/annoying that I moved to manually selecting the erase tool and not using the back end of the pen at all.

The other functions of the back button work fine (eg. screen clipping), it is fully charged, I have tried reinstalling drivers, but the erasing issue persists (for over  a month or so now).

Does anyone have any suggestions on how to fix this issue or what is the cause please?

Thanks!

[Riddle_Decipher]

@OD42 Did you happen to go through the advisories and other links posted by Dragon-Fur from the same post you've shared: click here to verify, if yes, and yet the issue persists, I suggest you follow the below steps, as it should help identify/resolve the issue:

First, try with an alternate application such as Paint, since you've only mentioned One Note, the issue could be limited to it, unless you've reinstalled One Note and checked if that makes a difference.

Also, you've already reinstalled the drivers, that should fix all driver related issues, since the issue persists, I suggest you check if it works fine on a new (admin) user account: click here for steps to create a new account and let me know how that pans out.

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[OD42]

Hi @Riddle_Decipher, thanks for replying

I have tried installing the driver suggested by Dragon-Fur but nothing changed. I cant change the batteries in my pen since it has its own usb-c battery.  One of the advisories is about loosing bluetooth connection which I have no issues with and the other advisory is for people who bought the pen separate so the driver was not preinstalled (my pen came with the laptop and the driver was preinstalled).  My screen is pretty clean because I use a glove and also clean the screen regularly. 

As of now I have tried the pen in OneNote, OneNote2016, Windows Ink Sketchpad, Paint, Autodesk SketchBook, and  Drawboard PDF. OneNotes and Windows Ink behave exactly as I described in my first post (randomly does work after moving the back of the pen on the screen for long enough). Paint, SketchBook, and Drawboard dont react to the back of my pen at all. I have tried creating a new admin account but that didnt change anything either.

Just to be sure that I reinstalled the drivers properly - When I reinstalled the drivers I just uninstalled the HP Tiltpen from the "Device Manager > bluetooth" and then installed a new one I got from the HP technical support page after looking up my laptop model. Are there any other driver-like apps connected with the pen that I could try reinstalling aswell?

[Riddle_Decipher]

@OD42 It looks like we've reached the end of the line, there are no other drivers available as such if you've already installed the one on the HP website, that said, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.