• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-10-2017 06:46 AM - last edited on ‎05-10-2017 08:07 AM by Retired

HP Recommended
Product: Probook 650 G1
Operating System: Microsoft Windows 7 (64-bit)

Serial number - (removed  content) , cannot locate the label with the Build ID & Feature byte info, trying to get to the Serial Number Repository, the information is supposed to be there.

6 REPLIES 6

‎05-10-2017 07:48 AM

HP Recommended

That is in the BIOS.

 

Check System Information for the build ID and feature byte info.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



‎05-10-2017 08:27 AM

HP Recommended

The BIOS is blank and I cannot locate the lable with the inofrmation, Build ID & Feature Byte, therefore I cannot load the correct information.

‎05-11-2017 02:13 AM

HP Recommended
@DT-Miller wrote:

The BIOS is blank and I cannot locate the lable with the inofrmation, Build ID & Feature Byte, therefore I cannot load the correct information.

If you are able to press the power button and boot to Windows, the BIOS is working and therefore, not "blank", as you stated.

 

Press the power button and immediately begin tapping the F10 key. That should invoke the BIOS. Click on the system information tab. That is where the information that you seek is located.

 

If you are unable to boot to Windows or even see a POST screen then you have a different problem.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



‎05-11-2017 08:40 AM

HP Recommended

I am able to access the BIOS, the issue is someone replaced the Motherboard in the laptop, did not transfer the DMI information label for the Build ID & Feature Byte and in the BIOS this information is blank, so how do I get the information to program the DMI?

‎05-11-2017 08:44 AM - edited ‎05-11-2017 08:49 AM

HP Recommended

Use the HP Support Assistant. At the bottom of each window the product number is present. Provide that to me and I may be able to help you.

 

I just looked at the information available to us and I can't see how we can help you find that information. Feature Byte is pretty inhouse specific.

 

Is the notebook not working properly?

 

Re: how do I get the information to program the DMI?

I guess that means that you bought it second hand with defects.

 

I would return it to the seller. Getting featurebyte information directly from HP may not be easy nor free.

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



‎05-11-2017 09:30 AM

HP Recommended

Thanks for your help, our HP Onsite rep is going to come and repair the situation. 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.