USB-C docking station G5 network problems

[Hoggie112]

What settings did you change?

[KevinASPDeltion]

That's great. How did you solved it?

[rmaugust]

I am experiencing this same issue.   Device works well on laptop's nic  The last post said that this issue has been resolved.   What were your solutions?   Please provide methods or processes used to resolve this same issue.

[axer1705]

Hi guys,

Anyone has a working solution for it, without changing those settings in Device Manager?

We had the issue with 850 EliteBook G7 and the x360 1030. 

Initially we started to get a BSOD. Uninstalling Realtek USB-C Ge network driver and leave the "standard" one after reboot, helped with the BSOD but not with the micro disconnections. 

I hope HP will provide a fix soon.

[IctMoorslede]

Hi you all,

unfortunately no solution with other changes here on our brand new Probooks 😞 .

only the adoption on Device Manager settings seems to work.

looking forward for a HP fix.

[JeSil82]

Same issue here with HP ProBook 440G8.

Please update the USB Ethernetr driver from the Realtek site (version 10.45.20):

Realtek USB FE / GBE / 2.5G / Gaming Ethernet Family Controller Software

https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100-1000m-gigabit...

It seems to be going well.

Fingers crossed 🙂

[Jen3331]

Different computer, same problems. Internet connection errors and USB port connection is intermittent. 

[Sabbath927]

I have a newer Probook with this USB-C Dock and when I dock it after undocking it doesn't release the wireless and it won't pickup the printers and drives. The Ethernet is active and shows power and activity but it stays on Wireless. 

I checked the BIOS and the LAN/WAN switching is turned on. The BIOS has been flashed to the newest version. I can place a different laptop on the dock and it works well so it seems to be in the laptop. I've reloaded the laptop and the problem comes back. 

[Hoggie112]

Hey, thanks for that, that driver is already installed for the Elitebook that we are having the issues with. so trying to install it on the Probook 840 G8 that has the issue and will let you all know if there is a difference

[Hoggie112]

Have logged a support ticket with HP Ref: 5071106901 CRM:0043653009064 will wait for a new BIOS driver to be released from HP as we had this issue with Previous Elitebook and Probook 840 G6 & G7's.

After a couple of months HP release a new BIOS ver which fixed problem completely