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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-08-2016 02:17 AM

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I did that, but without succes.

‎03-08-2016 03:07 AM

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i have had my laptop returned to me, with the eaxct same fault, what was HP suggesstion, use our recovery manager to re-install the OS did that still the same problem, laptop now gone back to HP again for repairs, will wait in hope and breath to see what happens when it comes back to me.

‎03-08-2016 03:08 AM

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My HP has the Realtek WLAN. Discovered a new WLAN driver released last month. Installed but made no difference....

‎03-08-2016 03:08 AM

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what happened when you opened a ticket, did they repair it or not, under United Kingdom we have consumer laws that protect us about faulty products.

‎03-08-2016 03:09 AM

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i have a Intel WLAN, so if you have a realtek and the problem is still there then it could either be the CPU or system board.

‎03-08-2016 03:12 AM

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When I first spoke to HP they brushed it off as the machine was functional. Not impressed and found this forum in my follow up research.

‎03-08-2016 03:17 AM

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They don't care if that is just a warning...they said there is nothing to afraid about.

‎03-08-2016 03:18 AM

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i work in IT support/service desk, they know they can not brush it past me as a UK customer i get to call the UK tech support people, so they wont just go off a script, but depending on were you bought it depends on your consumer laws

‎03-08-2016 03:19 AM - edited ‎03-08-2016 05:53 AM

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i would make more of an issue, it is a fault that HP need to deal with.

‎03-08-2016 05:21 AM - edited ‎03-08-2016 05:24 AM

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///They don't care if that is just a warning...they said there is nothing to afraid about///

 

lol... they're obviously not using the affected laptop models as we the customers are?

 

You wouldn't know what model/part number of the Broadcom module would you? I'd like to give it a try.

 

Seems the customers might have to figure out how to fix it for HP 😄 I'll pick up different modules and do clean installs of Win7 and 10 from a thumbdrive to another hard drive to see if it resolves the issue, othwerwise I would suspect they could have just masked the problem on your friends machine using bcedit.

 

I'll give it a go... like I said I do like the laptop but with each passing week my savings account is just increasing and I am already eyeing those MSI and Lenovo offerings.

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