cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Highlighted
Level 3
43 40 0 5
Message 1 of 210
83,779
Flag Post

WHEA-Logger flood - Event ID 17

HP Recommended
HP Pavilion Gaming 15
Microsoft Windows 10 (64-bit)

Hello, 

 

I keep getting the following error message:

 

A corrected hardware error has occurred.

Component: PCI Express Root Port Error

Source: Advanced Error Reporting (PCI Express)

Bus:Device:Function: 0x0:0x1C:0x5

Vendor ID:Device ID: 0x8086:0xA115

Class Code: 0x30400

 

The details view of this entry contains further information.

 

My Model:

 

HP Pavilion Gaming 15 - ak000nh

 

 

It always happens after system start and I got thousands of entries. 
As I know I'm using the latest BIOS version F.71 which is not available on the download section anymore, neither this nor newer version.

 

I'm using the latest drivers installed by HP Assistant, and I tried to update all of them induvidualy too.

 

I also tried to reinstall the system and reset the BIOS to defaults including security settings. There was no effect I'm getting the message continuosly.

 

Is there any solution? Is there any update that can help? I saw a few same post here with same models, if this a known issue I would like to know the exact way to solve this issue.

 

Thank You

0 Kudos
209 REPLIES 209
Highlighted
Level 12
12,390 12,218 582 1,541
Message 2 of 210
Flag Post
HP Recommended

Its a hardware issue, software or drivers may not fix it, is it under Warranty?

 

You can try reinstalling all the chipset drives found at link below.

 

 

http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-Gaming-15-ak000-Notebook/8610971/model/8...

Highlighted
Author
Level 3
43 40 0 5
Message 3 of 210
Flag Post
HP Recommended

Installing  drivers from there or drivers from other source does not change anything, however using drivers from different source the error is less frequent and does not continue to flood after windows has been loaded all of the drivers, strange.

 

The number of warnings decreased from thousands to hunders but I don't know what causing this. It seems somehow connecting to network related drivers and services.

0 Kudos
Highlighted
New member
1 1 0 0
Message 4 of 210
Flag Post
HP Recommended

You can fix it by updating your Intel drivers in Devices manager. 

right Click on every Intel entry in system and click on update driver and find one online. 

 

It will download & update your drivers, reboot and then the event 17 flood will stop.  Windows 10 always compare versions of every single drivers and always install the newest. Otherwise it does not install a driver. 

 

There is a wider issue behind that. Now with windows 10, all driver updates should be automatically done by Windows 10 and windows update will download in the background the best drivers. 

 

Do that for Nvidia drivers and you may be surprised that microsoft possess a newer driver compared to what was provided by Nvidia drivers installation. 

 

In the property for every driver, look at the Event tab and you will see what & when drivers has been removed, installed... It is very useful. 

 

I switched off the auto installation of HP support assistant. I have the feeling that HP support assistant blocks the automatic drivers update from windows 10. I don't know whether i should not uninstall it completely and let windows 10 deal with all drivers. On the other hand HP softwares wil not be updated anymore. 

 

 

=============

 

Nicolas Guérinet

Microsoft Certified Solutions Expert. (MCSE).

0 Kudos
Highlighted
Author
Level 3
43 40 0 5
Message 5 of 210
Flag Post
HP Recommended

Mainly I tried every possible driver what I found, it seems I have this problem after latest BIOS update. I can't find any earlier bios to roll back. 

 

As I noticed I have this issue even if I try to run live Ubuntu and my SSD speed is recognized as SATA 2 with intel drivers. Strange because if I use Standard windows drivers, the speed is normal SATA 3.

 

 

0 Kudos
Highlighted
New member
3 2 0 0
Message 6 of 210
Flag Post
HP Recommended

Same issue here.

I have HP Pavilion 15 Gaming ak001nu P5Q18EA

 

Under Windows 10 (64bit) i have about 500 messages pers second.

This causes about 300Kb/s constant traffic on the disk.

 

The problem comes from the PCI that holds the WIFI module (device ID: 0x8086:0xA115).

If i disable this PCI from device manager the error stop appearing.

 

I also tried every driver I found with no success.

 

Now the big problem is when I download something. The error rate

jumps alot. For something like 1GB of size downloaded on my HDD

I have 2GB of traffic from errors on my SSD.

 

Under Windows 7 (64 bit) the error still exists, but disable/enable

on the PCI causes it to stop completely.

0 Kudos
Highlighted
Author
Level 3
43 40 0 5
Message 7 of 210
Flag Post
HP Recommended

Can you tell me what BIOS version do you use? I have a bad feeling... it is a BIOS issue, but of course I'm not sure.

0 Kudos
Highlighted
New member
3 2 0 0
Message 8 of 210
Flag Post
HP Recommended

My BIOS version is F.54

0 Kudos
Highlighted
Author
Level 3
43 40 0 5
Message 9 of 210
Flag Post
HP Recommended

I don't have idea just requesting the latest bios for our models.

 

By the way I have installed this driver and the error rate is now around 1-2 hundred on each restart. If I shut down and start my laptop I can't find any Event ID 17 entry in Event Viewer, I know that is not a solution and  I want a solution also. 

 

ftp://ftp.hp.com/pub/softpaq/sp74001-74500/sp74139.exe

0 Kudos
Highlighted
New member
1 1 0 0
Message 10 of 210
Flag Post
HP Recommended

I have the same errors.

HP ProBook 450 G3 running Windows 7 Pro,

 

Log Name: System
Source: Microsoft-Windows-WHEA-Logger
Date: 1/19/2016 7:56:24 PM
Event ID: 17
Task Category: None
Level: Warning
Keywords:
User: LOCAL SERVICE
Computer: HP-ProBook
Description:
A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Bus:Device:Function: 0x0:0x1c:0x5
Vendor ID:Device ID: 0x8086:0x9d15
Class Code: 0x30400

The details view of this entry contains further information.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{C26C4F3C-3F66-4E99-8F8A-39405CFED220}" />
<EventID>17</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2016-01-20T01:56:24.214604500Z" />
<EventRecordID>12579005</EventRecordID>
<Correlation ActivityID="{0B306BFB-93A7-46D7-851D-B85E9FC91CC3}" />
<Execution ProcessID="1676" ThreadID="256" />
<Channel>System</Channel>
<Computer>HP-ProBook</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="ErrorSource">4</Data>
<Data Name="FRUId">{00000000-0000-0000-0000-000000000000}</Data>
<Data Name="FRUText">
</Data>
<Data Name="ValidBits">0xdf</Data>
<Data Name="PortType">4</Data>
<Data Name="Version">0x101</Data>
<Data Name="Command">0x10</Data>
<Data Name="Status">0x407</Data>
<Data Name="Bus">0x0</Data>
<Data Name="Device">0x1c</Data>
<Data Name="Function">0x5</Data>
<Data Name="Segment">0x0</Data>
<Data Name="SecondaryBus">0x0</Data>
<Data Name="Slot">0x0</Data>
<Data Name="VendorID">0x8086</Data>
<Data Name="DeviceID">0x9d15</Data>
<Data Name="ClassCode">0x30400</Data>
<Data Name="DeviceSerialNumber">0x0</Data>
<Data Name="BridgeControl">0x0</Data>
<Data Name="BridgeStatus">0x0</Data>
<Data Name="UncorrectableErrorStatus">0x0</Data>
<Data Name="CorrectableErrorStatus">0x1</Data>
<Data Name="HeaderLog">00000000000000000000000000000000</Data>
<Data Name="Length">672</Data>
<Data Name="RawData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ata>
</EventData>
</Event>

 

I get 20 MB of errors (16,xxx entrys) in about 4  min.

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation