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HP Recommended
HP Sleekbook 15
Microsoft Windows 8.1 (64-bit)

Norton Antivirus will not even detect it and Microsoft Security Scanner says it could only partially remove the threat. Im also getting tons of error/events listed in the event viewer about several programs or drivers being corrupted and failing. Ive spent hours trying everything I know to try to solve all this but to no avail. can anyone please help?

2 REPLIES 2
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@kidkoax2,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to remove the Win32/Dynamer!ac virus on windows 8.

 

This issue could occur the antivirus software is not the updated one.

 

Let's go through a few steps to resolve this issue.

 

And here's the step by step guide for you in the link: Computer Might Be Infected by a Virus or Malware (Windows 10, 😎

 

Also, you may install the McAfee antivirus software for total protection on your system.
 

You have a good day ahead.

Rainbow23 - HP Support.
HP Recommended

Hi @kidkoax2

 

Welcome.

 

This is a known false alarm on Microsoft side. Please, read this topic here >>

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/how-to-remove-Trojan-Win32-dyna...

  and follow the steps to exclude it from scanning.

 

On Windows 8 you should *not* use 2 antivirus programs at the same time. Windows Defender (the built-in antivirus) should be used (not MSE) or better will be Norton.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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