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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-29-2015 07:42 AM

HP Recommended

Wow. I am sorry to hear that happened.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



‎07-21-2015 01:01 PM

HP Recommended

This product is junk and as you can see from the other comments, the support is a joke as well.  I have tried numerous usb drives 30x+ and still get unexpected error. I just got off the phone with support and the only solution they can provide after taking 10 minutes to get my name right is to send the chromebook back to them.  How is it that the largest commercial tech company in the world have no idea what is wrong with their software.  Not happy with hp, their junk and terrible support.

‎07-21-2015 06:37 PM

HP Recommended

@Harbert

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP

‎12-04-2015 08:47 AM

HP Recommended

Hi HP Expert,

 

I am having the same issue!!  I have tried 3 seperate flash drives and have not been able  to restore the OS.  I keep getting that same error message!  I bought my HP Chromebook in July 2014.  Can I please have my concern escalated?!

‎12-05-2015 03:19 AM

HP Recommended
@PinkScorpia wrote:

Hi HP Expert,

 

I am having the same issue!!  I have tried 3 seperate flash drives and have not been able  to restore the OS.  I keep getting that same error message!  I bought my HP Chromebook in July 2014.  Can I please have my concern escalated?!

I have requested to have your issue escalated. Please be patient since it is the weekend.

 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



‎12-05-2015 12:20 PM

HP Recommended

@PinkScorpia

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP

‎12-07-2015 04:37 AM - edited ‎12-07-2015 04:47 AM

HP Recommended

Are any members  who are looking for a Chromebook recovery image for a flash drive aware that the software is created by Google?

 

Go to the following URL to learn how to create recovery images.  

https://support.google.com/chromebook/answer/6002417?hl=en

 

With the Google Chromebook image creator there is no issue with using a Sandisk flashdrive.

 

 

 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



‎12-07-2015 02:09 PM

HP Recommended

Moved: https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/G71-does-not-recover/m-p/5388192#U5388192

Member posted this in the wrong section

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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