laptop says: hp.cm/go/techcenter/startup

[abigailsquea]

HP Recommended Solution: Please visit the HP Techcenter To Resolve Diagnostic Errors that Appear During Startup

When laptop powers on i get:   visit webpage: www.hp.com\go\startup

prinamry internal battery is (low or functioning at dangerously low levels)

it sounds like i need a replacement primary internal battery, plugged in the laptop runs normally, so where do i go to buy this new battery on a 3 year old pavilion?

[Vidya]

Please read the document that has the reason for this error and the next steps needed:

http://support.hp.com/us-en/document/c01443470

[dinu777]

Hi

>>before that please do the battery test on your computer

Testing and Calibrating the Battery--- fallow the link to do the test

>>if you get any error msg please chage the battery

>>and if you wnat to get a new once call us 1800-474-6836

>>if we have stock will help you out

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[abigailsquea]

this is how the screen read after i completed the battery test:

Battery test : Primary - Replace (30)    Secondary - NOT INSTALLED (60)

failure id : 90EEFX-5JT76F-MFH1SG-C0FP03

Product id : QA062UA#ABC

Primary Battery

Battery test : FAILED

a one-year warranrty was included with the laptop (which i registered as soon as i obtained this notebook), it expired atleast a year ago but i still want to replace the battery anyway i can

[Vidya · Accepted solution]

This failure ID means the battery is having hardware issue and need to be replaced. You can contact HP technical Support and purchase a battery from them as your product is out of warranty.

[abigailsquea]

thank you for the help, i will start talking with technical support and i consider this topic closed

[mari456]

I have had the same message on my ,'HP Pavilion notebook' for months even though its barely a year old!! Have souced new battery online its about £80 or on ebay about £40, currently managing with plugging it in every time I use it.  My battery indicaor (bottom right screen) tells me I have 90% so don't understand the message?? I wonder if message is an error and would like to remove it from startup screen - so if anyone knows how to do this and would like to share it thanks.

[abigailsquea]

Maria456

before i got this message my battery was ;asting less than thre hours and closer to 30 minutes between charges before i got this error message.

but if its happening  to you within the year you might be under warranty. atleast a 1year warranty came with my pavilion when i bought it new

[dinu777]

Hi

- yes you will get only 1 year of warranty for the battery

-if your purchasing the battery form HP parts store check for the warranty details

Please click "Accept as Solution " if you feel my post solved your issue, it will help others find the solution.

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

[abigailsquea]

im having trouble finding a similar enough label

is the primary internal battery the large battery in the back that clips in and out without tools?