lexmark x422 driver is not updating

[Jonykkd]

1. Product Name and Number:  HP Probook 4520s

 2. Operating System installed:  Windows 7 64-bit

 3. Error message: This device cannot start. (Code 10)

4. Details: My Imaging device(HP integrated Webcam 2MP) is a make of Lexmark. In Device Manager, I found that Lexmark X422 driver is not updated. I tried to update it, showing already uodated. But the properties of Lexmark X422 showing the error message of "This device cannot start. (Code 10)" Due to this problem, I cannot start my HP integrated Webcam...Pls help with solution.

[Cloud_Strider]

The Lexmark will show as an imaging device because it is also a scanner, but it is not the HP Webcam. 

Should you need assistance with the Lexmark and any software it may need to function within Windows 7, I recommend visiting Lexmark's support page as found here. 

However, I recommend visiting the business support forums as found here if you would like support for the webcam. 

[Jonykkd]

I appreciate your quick response!!

As you said, I have tried the Lexmark's website and there is No use at all, as it is giving information and driver downloads for only Printers and Scanners.

My Hp laptop's integrated webcam Manufacturer is Lexmark, no doubt at all. But the problem raising from HP Webcam driver software.

From HP Driver download website, I found the driver software(sp55126) and it contains the package of Chicony Webcam files, not the Lexmark webcam files. That is why, the particular driver software, which is available from HP website is not installing on my laptop, aborting the installation process in the middle.

I hope that I conveyed my problem....Thanks for help 🙂

[Cloud_Strider]

I assure you that the Lexmark is not your HP integrated Webcam.

HP and Lexmark are not associated or affiliated with each other in any way.  In fact, they are fierce competitors in the printing market. 

A scanner of a multifunction printer will show in the Imaging Section.  This can be confusing since the HP Webcam is not actually showing in the imaging section.  Do you have a Lexmark x422 multifunction printer?  Lexmark does make a printer called Lexmark x422.  Since they do make one, it is not a coincidence that this device is showing in the device manager in the imaging section. 

Basically, you are looking at the wrong software if you want the Lexmark scanner in the x422 to work as the webcam as it just won't happen.  The big issue with the webcam is that it's not listed at all in the imaging section. 

Again, I direct you to the business support forums linked to in my earlier post for webcam support. 

This is the Lexmark x422 that has the scanning capability.  A scanner in a MFC printer will show in the imaging section.  In your case, you should see two items in the imaging section:  the x422 and HP Webcam.  See the image below. 

[Jonykkd]

Thank you very much for your helpful writing. Now, I agree with you 100%.

But, Still I am unhappy with my webcam, as it is not listed in Device manager list. Is my integrated webcam disconnected internally??

My webcam worked when I purchased my laptop. But after some days, It went wrong and disappeared form Comuter. Now, I have formatted my laptop completely but there is no use. In BIOS set-up also, I can't find webcam...Hp webcam driver is not installin on my notebook....Any help regarding this??

[Cloud_Strider]

This thread may be useful regarding this issue.  It essentially summarizes all the steps that can be done for this particular scenario.

However, the business forums may have different options available.  If you follow those steps and the webcam is still not functional, then I would recommend contacting HP if it is still under warranty.  Commercial notebooks typically have a different warranty than consumer model notebooks which is why I'm leaning towards the business forums. 

[Jonykkd]

Thank you for your great suggestion! That link is helpful 🙂

[laptop789]

I do not have "HP Truvision HD" under "Imaging Devices". I have an HP Pavilion dv6 running Windows 7. I have tried everything I know to do to get it back and nothing has worked. Do you happen to have any ideas how I could remedy this? Thanks.

[Cloud_Strider]

@laptop789,

You could try the steps listed in the thread below.

http://h30434.www3.hp.com/t5/x/x/m-p/1988517/highlight/true#M85370

You could try reinstalling the YouCam software from the link below.  It often times can get the webcam working.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&dlc=en&softwareitem=ob-104747-1

What is the product number of your unit?  It is typically on a label on the underside of the notebook. (e.g. AB123CD#EFG).

NOTE: Do NOT provide the serial number.

[Jonykkd]

Product Number: XN608ES#ABV