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08-04-2014 11:45 AM
08-04-2014 01:16 PM - edited 08-04-2014 01:17 PM
Try holding the power button for ~7 seconds and see if anything happens.
This seems to be a common problem - hopefully that means that a solution won't be too hard to find!
I work on behalf of HP
02-28-2015 10:45 AM
The kids were playing on the chromebook at the screen was black so they thought it died. We plugged it in and lights are on the sides so it is powered on. BUT WON'T TURN ON!!! the screen is black.
After charging all night we just tried again and realized the screen is black but I can barely see squares from the login screen...
I tried to turn up the brightness but it doesn't work. What's going on?
03-13-2015 11:10 AM
Hi @jslip ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
05-11-2015 02:37 AM
My HP Chromebook 14 is just 3 months old.
Last night, the power got down to 3% so I plugged the charger in. The screen went immediately black.
Now it wont switch on.
When the charger is in, the light near the charger port turns orange/red. When the charger isnt in, the light is white.
I have held the power button down for over 20 seconds and that did nothing.
Anything else I can do before taking it back to the store and having a moan and swapping it for a different brand?