no sound on hp pavilion x2 10-n106na

[neil3110]

hello

first time post so im hopeing i can get this sorted

the issue is no sound ,on the task bar i have the sound icon with a redx on it when highlighted it says no audio output devise is installed ,its been working for the last 6 months then nothing ive tried updates and alls a system reset no joy

i would be greatfull for any help its has if the speakers have dissapeared

thank you in advance  

[dindin · Accepted solution]

HI neil3110 ,

Think that you can find solution in this post:

http://h30434.www3.hp.com/t5/Notebook-Audio/No-Audio-Output-Device-installed-and-Intel-SST-Audio-Dev...

However , I will repeat procedure for you:

Press Win+X key , or right click on Start button.

Open device manager.

Usualy , it must show „unknown device“.

Right click , choose „manualy update driver“ , second (bottom ) option

On the second screen ,

Choose second (bottom ) option , let me pickup driver from PC

Again choose bottom option , pickup the driver from the list.

Choose audio controler

On the list – left side – choose Intel corporation (the first one !!! )

On the right side choose  Intel SST Audio Device , and instal it.

You will be prompt not to do it , but do it hovewer.

It should solve emediatly the issue.

All the best!!!

Dindin

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[neil3110]

I can not thank you enough , all sorted your a star once agin many thanks

[dindin]

Very glad that it helped you.Welcome to our comunity.

Wish you all the best !!!

Dindin

[RossellaAnita]

Grazie mille! Thank you very much! I'm italian. Now audio it's ok!!!

[highwind]

Din din, ho provato ad eseguire tutti i passaggi indicati nei post ma non ho risolto il problema. Hai altri suggerimenti?

[rick-s]

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.
 

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Thank you for your understanding.

[Koiak01]

Ths worked. Why has HP not corrected this problem ? Many thanks to you for this fix . . . it worked on my 10-n101na