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prabhatgap
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"Press ctrl i to enter configuration utility" on startup

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HP ENVY Ultrabook 14-1046TX
Microsoft Windows 8 (64-bit)

Hi,

 

I recently installed new SATA hard disk in my lapton model HP ENVY Ultabook 14-1046TX. When it is starting first screen coming up with "Press ctrl i to enter configuration utility" after 2-3 sec this sceen goes away and windows gets start.

 

I am not sure why this "Press ctrl i to enter configuration utility" coming up.  How it can be removed or resolved.

 

Anyone can help me on this?

 

Thanks

 

 

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Resolv_S
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Hey@prabhatgap,

 

Thanks for reaching out to HP Support Forums. One stop for all solutions about your HP product.

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

I was going through your post and would like to help you.

 

Configuration set message at the startup of the PC. Is that, Correct?

 

I was able to find a solution to which you will have to restore/update the BIOS.

Please use the link below to download the BIOS update and perform he installation on the PC and check if that solves the issue.

 

http://ftp.hp.com/pub/softpaq/sp60501-61000/sp60574.exe

 

Hope the above steps will help you finds the solution. Please share more to serve you.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.


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"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

 

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
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prabhatgap
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Hi 

 

 

StartupImg.jpg

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Riddle_Decipher
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@prabhatgap

Thank you for joining HP Forums.}

I'll be glad to help you 🙂

 

As I understand you get the message "Press ctrl+I to enter configuration utility" on startup

When RAID is enabled in the BIOS, you see this RAID Option ROM command prompt during startup:

Press CTRL+I to enter RAID Configuration Utility.
 

If the BIOS setting for Expansion Card Text is disabled and the <CTRL I> command prompt does not appear, try the following steps to resolve the issue.

  1. Press F10 during startup to enter the BIOS Setup.
  2. Go to the Boot menu.
  3. Set Expansion Card Text1 to Disabled.
  4. Press F10 to save and exit.

Although this could be handy if you ever want to utilize the Raid function, 

To know more about Raid supported by HP: Click here

 

Let me know how that pans out,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, 

Mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

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prabhatgap
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Hi @

 

 

 

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Riddle_Decipher
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@prabhatgap

You've done a remarkable job performing the steps suggested earlier, great work 🙂 

And don't worry, as we should be able to fix this up with a few more steps and I'll be with you until we ensure this issue is fixed.

 

Try these steps mentioned on the link for clear details: Click here

(The above link is 3rd party and is not owned by HP, I've posted this only so that i may help you resolve this issue by going beyond by support boundaries, please ignore the ads and take only the free suggestions)

 

Let me know how that pans out, 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

 

Riddle_Decipher
I am an HP Employee

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prabhatgap
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HI @

 

 

 

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Resolv_S
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Hey@prabhatgap,

 

Thanks for the response.

 

Please share the snapshot of the BIOS you see on your PC.

 

Hope this helps. Please share for more assistance.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.


Click the Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

 

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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prabhatgap
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Hi 

 

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Resolv_S
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Hey@Chris971,

 

Thanks for the response.

 

The screen shot you have shared is of the BIOS screen and not the Raid utility. In the 3rd screen where it states System Configuration, select the option “Intel Rapid Start Technology” and disable it and Press F10 to save the changes. Then restart the PC and check if you still get the screen.

 

Hope this helps. Please share for more assistance.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.


Click the Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

 

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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