"plugged in, not charging" problem

[D_Nkongo]

I did what you have said Thadde and it works.

I noticed that problem occurs when I plug in the charger when the battery is 96-97%, so i disconnected the unplugged the charger and waited for the battery to drop to 94% and then plugged the charger again and started charging normal.

So for those who are experiencing this problem when the battery is 95-97% can try this - unplugging your charger and wait until the batery drops to some % (like 90% or below) then plug again and see if it is charging.

Thanks

[rotorhead27]

have retried the recommended solutions in every possible combination, no luck. Incredibly frustrated with HP laptops. WIll never again own one. First the cooling fan, which took nearly a month to get a replacement, then the issue with the battery.

Has anyone else found a solution when the "uninstall driver" - reinstall battery scheme doesn't work?

Any help would be greatly appreciated. Battery now @3% and I'm stuck carrying the power supply with me

everywhere I go and rebooting the PC cause it can't last 10 seconds without being plugged in...

[Sultana2014]

How to Disconnect AC ?

[Sparkles1]

Hi @rotorhead27 ,

Welcome to the HP Forums!

I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I understand you have a battery issue. Here is a link to Battery Does Not Power Notebook or Hold a Charge, to assist you.

I hope this helps.

[mk_mk]

hi 

im using hp elitebook 6930p under windows 7 and i had the same isse [pluged in but not charging]

first of all .... dont remove the battery or the charger

and dont be panic 

just go to device manager and expand the battery devices , and right click on each one and click [ update driver] 

and let windows search and install automaticly [u may need internet connection]

in seconds ull find the battery is charging again ..

its not a hardware issue , its the windows itself

thats all ........

[rotorhead27]

Hi Sparkles1

'Accept Solution' button isn't appearing when I log in, so this will have to do.

Battery replacement turned out to be the ultimate solution, which I am really surprised at, since

the machine is barely 18 months old, but a new battery is now at 73% AND CHARGING which is progress.

Thank you for your help.

[Sparkles1]

Hi @mk_mk ,

Welcome to the HP forum!:cathappy:

To get your issue more exposure I would suggest posting it in the commercial forums since the Elitebook 6930p  is a commercial product. You can do this at :

Notebook - HP ProBook, ZBook, EliteBook, Compaq, Slate/Tablet PC, Armada, LTE.

The support page for your product may be helpful in the meantime:HP EliteBook 6930p Notebook PC.

I hope this helps.

[ruggb]

My laptop crashed - I believe the charging was working fine until then - It may have already stopped.
I reinstalled Windows then noticed it.
I have gone thru the "fixes" many times with all the variations. It charges at the most for about 10 seconds when I just plug it in.
I installed Windows on another drive. same thing.
I removed the drives and it still doesn't charge.
That tells me the issue is either in the BIOS/UEFI or in firmware loaded to some device.
The question is which one and how to fix it?

Only things I can think of = Intel chipset, Intel MEI.

Since it is not confined to HP laptops it must be f/w common to many mfg.

Is there any HP f/w that might do it?


HP Elitebook 8540
W7

[Sparkles1]

Good Morning @ruggb,

Welcome to the HP forum!

To get your issue more exposure I would suggest posting it in the commercial forums since the Elitebook 8540  is a commercial product. You can do this at : 

Notebook - HP ProBook, ZBook, EliteBook, Compaq, Slate/Tablet PC, Armada, LTE.

The support page for your product may be helpful in the meantime:  HP EliteBook 8540p Notebook PC.

I hope this helps.

[ruggb]

the problem is widespread - it appears to have something to do with device firmware and is not confined to commercial products.

Hence the general post.