Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎04-02-2024 10:09 PM

HP Recommended

My company installed a Polycom SoundStation 2 phone in 2019. It is mainly for video conference. There is an indivial BDEL line for that phone. It could dial out as a normal phone in the past. My colleague recently found it could not dial out as before. I can't figure out what the problem is, and tried many times as the manual said.

 

Will it be because the line is being linked with a MAXHUB program now? 

1 REPLY 1

‎04-03-2024 02:15 AM

HP Recommended

Hello @FK-2020 ,

 

welcome to the HP Poly community.

 

Your post was placed in a section not suitable for your question and my role as a community volunteer I have moved it. It was moved to a section that is more suitable for you or has a specific dedicated section. There is no action required from your end.

 

The SoundStation 2 is an analog phone that can work on a PSTN Line or off a PABX.

 

Both provide analog capabilities and, if set up correctly, can receive or make calls. I can only suggest you work with whoever set up the line for the phone.  Other volunteers may reply as well.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.