Outgoing calls not possible with soundstation 2

Anonymous · ‎09-26-2013

with my soundstation2 it is not possible to make outgoing calls. neither external nor internal.

incoming calls internal and external are possible.

when i place a call i can hear the soundstation dialling but then no ringtone.

on the same line with a different (analog) phone calling is possible.

i also tried to connect the soundstation to another pstn line with the same problem.
can you please help me?

SteffenBaierUK · ‎09-27-2013

Hello Solarstromag,

welcome to the Polycom Community.

The SoundStation 2 is an analog phone that supports DTMF dialing only. If your phone lines only support pulse dialing that could explain the inability to make a call.

Can you verify this with whoever provides your lines?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Anonymous · ‎09-27-2013

Hello Steffen,

thanks for your reply.

What i forgot to mention that it has worked in the past with this device on this line.

when i connect an older conference phone (Polyspan Sound Station Premier) it also works on this line.

Any Ideas?

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