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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎01-26-2018 12:48 PM

HP Recommended

I have a Polycom SoundStation 2W locked at Please Wait and the soft keys don't work. It is less than three years old and was working fine until two weeks ago. I have checked all the connections to confirm all cords are correctly connected with no results. Suggestions? 

7 REPLIES 7

‎01-27-2018 06:11 AM

HP Recommended

Hello @Cynthia Chandler,

welcome to the Polycom Community.

Have you tried taking out the battery and leave it disconnected for some time?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-29-2018 01:39 PM

HP Recommended

That worked!! Thank you!

Was this reply helpful? Yes No

‎09-10-2018 09:46 AM

HP Recommended

I have a Polycom SoundStation 2W locked at Please Wait and the soft keys don't work. I saw the fix for the other user however, I cant remove my battery it is hardwaired in the device.  Any other ideas on how to fix my issue? 

Was this reply helpful? Yes No

‎09-10-2018 11:11 AM

HP Recommended

Hello @ccooper,

welcome to the Polycom Community.

There should be a connector that enables you to unplug the battery.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-10-2018 01:59 PM

HP Recommended

Steffen 

Thank you for your prompt response and the additional direction.  That fixed my issue. 

 

Was this reply helpful? Yes No

‎01-14-2019 10:29 AM

HP Recommended

Removing the does fix the issue, but i have to do this Daily.

 

Is there something we can do for a permanent fix, outside out getting a different phone?

Was this reply helpful? Yes No

‎01-14-2019 10:59 AM

HP Recommended

Hello shaker07@hotmail.com,

 

welcome to the Polycom Community.


Not knowing anything about the device or its history we can only assume it is defective.

 

The next step would be to open a ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.