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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎01-15-2013 06:38 AM

HP Recommended

Hello everyone,

 

i've recently bought a Polycom SoundStation Duo and succesfully configured it for analog use.

 

I can call and receive but the voice i receive and hear is intermittent and disturbed.

The counterpart hears well and there is no problem for them.

 

I've already tried the speaker diagnosis and it seems that there is no problem with it.

 

Is there anyone having the same issue?How can i fix it?

 

We use the system in Italy, if it makes any difference.

 

Thank you for your support.

5 REPLIES 5

‎01-15-2013 07:16 AM

HP Recommended

Hello EnLabs,

welcome to the Polycom Community.

I have heard of an similar issue like this and would like to ask you to work with your reseller to raise a ticket with Polycom support.

 

Please also ensure that the SoundStation DUO is running on the latest available Software.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-19-2013 08:51 AM

HP Recommended

Has this been solved / solution available. I have the exact same problem.

 

Thanks!

Was this reply helpful? Yes No

‎09-20-2013 12:37 AM

HP Recommended

Hello TSS,

welcome to the Polycom Community.

Since this post was started various new Software Versions have been released.

 

  • Please ensure if you are using SIP to utilize the UCS 4.0.4 Software

  • If you are using LYNC please utilize the UCS 4.1.0 Software

If this does not address your issue please contact your Polycom reseller and / or Polycom support directly.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-06-2015 05:19 PM

HP Recommended

I am also having problems with Analog calls.  The audio is not consistent.  It varies to the point we cannot hear the other person.

I have updated the softwar and we are currently running 4.1.1.0260

 

 

!

 

Was this reply helpful? Yes No

‎02-06-2015 05:37 PM

HP Recommended

Hello Slack,

welcome to the Polycom Community.

UCS 4.1.1 is LYNC only, please downgrade to UCS 4.0.8

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.