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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎08-19-2014 06:53 AM

HP Recommended

Hi, 

 

Please can someone help me with my polycom station - it keeps beeping once every half hour and I have already tried re-starting/re-booting but nothing seems to work. Please can someone tell me how to fix this. 

 

Thanks

9 REPLIES 9

‎08-19-2014 07:54 AM

HP Recommended

Hello Exponent,

welcome to the Polycom Community.

It would be quite useful if you could be more specific as the name Polycom SoundStation covers both the analog and also the IP variant of these devices.

 

What exact model do you have?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-19-2014 09:28 AM

HP Recommended

Hi, 

 

I have no idea but the serial number is : B21111038437 if that helps at all?

 

Thanks!

Was this reply helpful? Yes No

‎08-19-2014 09:31 AM

HP Recommended

Hello Exponent,

the serial shows that this is a VTX1000.

 

I am not aware of anything that would cause this unit to emit a beeping tone.

 

Is it simply connected to an analog phone line?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-19-2014 10:05 AM

HP Recommended

Yes it is.

 

It happens very intermittently - sort of randomly and then will beep and then do it 3 more times or so in half an hour intervals. 

 

Thanks.

Was this reply helpful? Yes No

‎08-20-2014 05:36 AM

HP Recommended

Hi, 

 

Do you have an update on this for me?

 

Thanks. 

Was this reply helpful? Yes No

‎08-20-2014 05:50 AM

HP Recommended

Hello Exponent,

as mentioned in my initial responce I am not aware of anything that would cause this unit to emit a beeping tone.


Is this only happening during a call or does it simply make this noise from the loudspeaker if not used?

 

The unit is well out of warranty so I cannot even ask you to raise a ticket with your Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-20-2014 08:47 AM

HP Recommended

It only happens through the loud speaker when it is not in use.... there is no voicemail on the phone so it can't be because there is a message - we will try and unplug the device and re-plug unless you have any other suggestions. Thanks 

Was this reply helpful? Yes No

‎05-25-2017 07:33 PM

HP Recommended

Hi,

 

I'm experiencing the same issues, it sems VTX1000 model has this common issue as I've noticed from the forums, a lot of people eperiencing same issue. The issue occur while the VTX1000 is on standby, and one loud beep will occur not sure every when, but once in a while everyday it will beep. Not sure how to remove that annoying beeping sounds as it distracts meetings and office environment as well, can I know if yu managed to find solution for this?

 

Thanks!!

Was this reply helpful? Yes No

‎05-25-2017 11:22 PM

HP Recommended

Hello Champ14,

welcome to the Polycom Community.

The original poster was asked to post his/her serial so I would expect you to do the same.

 

I would not call this a "common" issue as including yourself so far only 3 people world wide have this issue.

 

Please work with your Polycom reseller on this.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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