Polycom- no dial tone

Anonymous · ‎12-17-2012

Hello,

We have an older model of polycom and out of nowhere it stopped working- i have tried plugging it into a different line, unplugging, checking all wires, the phone line is active, it but either way it will not turn on- I can hear it disconnect as if I have hung up the phone every time I unplug it though. Is there something else I should be trying or is it time to purchase a new device??

PLEASE HELP since my boss doesn't seem to understand there is no tech service I can just call or schedule an appointment for issues like these.....

SteffenBaierUK · ‎12-18-2012

Hello DeerfieldRealty,

welcome to the Polycom Community.

Our international contact numbers are => here <= but it does sound like the unit is defective.

You did not post what Polycom device you have so speak to our agents on one of the above numbers.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎12-20-2016

Hello - i too have a Polycom that has appeared to stop working. There is no dial tone although the actual screen works showing that the call is taking place but no sound or dialing tone. My divice is a soundstation 2W part no. 2201-67800-160 and registered no: 0018394/09. I tried rebooting but still nothing.

SteffenBaierUK · ‎12-20-2016

Hello Yolanda123,

welcome to the Polycom Community.

I do not register this serial number.

Can you please check at the bottom of the actual phone?

It should start with F20 and should be about 14 characters long.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Create an account on the HP Community to personalize your profile and ask a question