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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎08-05-2016 09:38 AM

HP Recommended

Hello, I am trying to access my voicemail but I am not sure how. I read through the manual for this phone and there is no information for voicemail while other phones provide voicemail information in their manuals. How can I access my voicemail for polycom voicestastion (tm)100?

9 REPLIES 9

‎08-05-2016 09:52 AM

HP Recommended

Hello Steve77,

welcome to the Polycom Community.

The Voice Station is an analog phone and therefore does not have any functionality like a voice mail.

 

This is most likely a service that is provided by whoever provided you analog line.

 

Please liaise with that organisation.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-05-2016 09:59 AM

HP Recommended

Thank you but I have already contacted my service provider and the voicemail service for my phone is enabled by them, what is strange is that the voicemail to email that they have configured works so there should be some way to listen to my voicemail from my phone too, since when I bought the phone it said "A headset is geat for listening to your voicemail"

Was this reply helpful? Yes No

‎08-05-2016 10:01 AM

HP Recommended

Hello Steve77,

you would need to dial some sort of number to get to the voicemail but again this is not in the control of Polycom and whoever provides the analog line would need to be consulted.

 

For any follow up questions in regards of functionality please consult the user guide => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-05-2016 10:04 AM

HP Recommended

Yes, they gave me a code to dial which is not working for this phone. when I dial the code the phone says "The destination number has not been recognized"

Was this reply helpful? Yes No

‎08-05-2016 10:08 AM

HP Recommended

Hello Steve77,

maybe they gave you the wrong code.

 

Our VoiceStation 100 has been sold all over the world and utilizes industry standard DTMF signals.

 

Simply plugging another analog phone into the phone socket should show the same result.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-05-2016 10:12 AM

HP Recommended

I am sorry but a Panasonic analog phone that I have works when I enter the same code. Isn't there a way to check my voicemail through the flash key?

Was this reply helpful? Yes No

‎08-05-2016 10:16 AM

HP Recommended

Hello Steve77,

It is useful to provide all information before asking specific questions.

 

I posted a link to the User Guide which also describes the flash key. So far you have not told us what code you have been given so I am unable to comment further.

 

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-05-2016 10:19 AM

HP Recommended

Ok, the code they gave me is *123

Was this reply helpful? Yes No

‎08-05-2016 11:46 AM

HP Recommended

Hello Steve77

you should be able to dial this with no issue.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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