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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎07-12-2011 04:38 AM

HP Recommended

Hi

At the moment we have 2 Polycom Soundstation 2 phones.  One is the Direct Connect version for Nortel, the other is for a UK standard analogue phone line.
We have recently moved into rented premises.  They do not have the Nortel system in the temporary premises, but they do use Polycom IP 300 phones on each desk.  We were wondering if we could connect our Direct Connect for Nortel soundstation 2 to the IP 300 using the mobile phone 2.5mm connector.  In that way we could use the superior audio quality and external microphones on the soundstation for conferences.  I tried this out, but the Nortel soundstation just keeps flashing "Initializing".  I also tried to connect the IP300 to the analogue soundstation, but this does not work either. 

Is there any way to get this to work as I describe?
Thanks
Roger Holme

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-12-2011 04:59 AM

HP Recommended

Hello Roger,

 

welcome to the Polycom Community.

 

The SoundStation 2 Nortel Direct Connect will not boot up without a Nortel System connected to it. The Software is designed to emulate a Nortel M2616 Model 20 Phone.

 

The IP300 in Question could be a SoundPoint IP300 and only has an optional Headset input/output.

 

I am not sure it has been designed to be utilized the way you intend to connect these units together.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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1 REPLY 1

‎07-12-2011 04:59 AM

HP Recommended

Hello Roger,

 

welcome to the Polycom Community.

 

The SoundStation 2 Nortel Direct Connect will not boot up without a Nortel System connected to it. The Software is designed to emulate a Nortel M2616 Model 20 Phone.

 

The IP300 in Question could be a SoundPoint IP300 and only has an optional Headset input/output.

 

I am not sure it has been designed to be utilized the way you intend to connect these units together.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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