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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎08-28-2017 11:27 AM

HP Recommended

My Sound Station 2 makes a loud beeping noise at random times during calls.  It's the kind of thing I would expect if a battery were going dead, but I don't think there is a battery in the unit.  Anybody have this experience?  Thanks. 

4 REPLIES 4

‎08-29-2017 12:31 AM

HP Recommended

Hello Tim,

welcome to the Polycom Community.

There is not really anything in the SoundStation 2 that would make that noise.

 

Have you tried a normal analog phone on this line?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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‎03-20-2018 04:03 PM

HP Recommended

Our  Soundstatuion 2W is hooked up to an analog phone line and has begun beeping loudly and regularly. If we can't get this resolved we're going to have to discard this unit and get something else. Has anything been figured out about this yet? Thanks.

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‎05-10-2018 11:42 AM

HP Recommended

We have the same model Soundstation 2W and it beeps intermittently throughout calls as well. Very annoying when you're on a conference call with investors. We have confirmed that the analog line does not accept incoming calls, and does not accept voicemails, and it happens whether on AC or DC power, so at this point we're unsure what the cause is. Same boat as well, if we can't get this resolved, we'll be discarding it for a different one. 

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‎05-10-2018 11:44 AM

HP Recommended

Extra info: I also updated the firmware to the latest version; still same results. 

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