Sound Station 2 (w/display) - low mic level - HP Support Community

Anonymous · ‎06-10-2014

Hello!

I have very low mic volume with SS2. Approximate 50% of usual.
Admin setup - > Diagniostics -> Mic test give 3 of 7 scale units at normal speak.
Connect to mobile phone give same result.
Clear sound without any noise but very low volume. Speaker work well, and change his loudness does not affect. Other party straining ears..
I have no any idea how to correct this. System info says SS2.CON.01.252
Can anyone help me?

Anonymous · ‎06-10-2014

In addition, full-duplex, very bad. When I say I do not hear the interlocutor and vice versa. If we speak at the same time, when voice is clipping on the both side.

Anonymous · ‎04-14-2015

Same as our model SoundStation2W. Tried Mic Test and got about 3 bar. The LED didn't glow red as Administrator Guide says.

SteffenBaierUK · ‎04-14-2015

Hello all,

welcome to the Polycom Community.

Are these new devices or are these purchased 2nd hand ?

In case of the SS2W has the firmware been updated to the latest release ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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Sound Station 2 (w/display) - low mic level

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