Sound Station Duo very noise and echo

[Anonymous]

Hi

We have connect the Sound Station Duo to analog port of Alcatel-Lucent OXE PABX, when i take the call or received the call the voice/tone very noise and echo

I have connected the analg phone to PABX this analog phone working well

Enclose my video with incoming and outgoing call with voice noise and echo

Please help me on this

[SteffenBaierUK]

Hello quy.tran@one.com.vn,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

In addition was this unit setup using the wizard for the country you are using it in ?

Also are you using the PIM module or have you plugged the analog line directly into into the unit?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services