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- Sound Station Duo very noise and echo

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04-20-2018 01:43 AM
Hi
We have connect the Sound Station Duo to analog port of Alcatel-Lucent OXE PABX, when i take the call or received the call the voice/tone very noise and echo
I have connected the analg phone to PABX this analog phone working well
Enclose my video with incoming and outgoing call with voice noise and echo
Please help me on this
04-22-2018 04:54 AM
Hello quy.tran@one.com.vn,
welcome to the Polycom Community.
It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.
The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .
In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here
In addition was this unit setup using the wizard for the country you are using it in ?
Also are you using the PIM module or have you plugged the analog line directly into into the unit?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN