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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎04-09-2013 09:40 AM

HP Recommended

I'm using the Polycom Wireless Microphone System. Is it possible to have the other mics on the phone be muted, and have the external mic be the only active microphone? When I tried muting the phone it mutes all lines including the external mic.

 

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-10-2013 07:53 AM

HP Recommended

Excellent. Thank you for the quick responses to my questions.

View solution in original post

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4 REPLIES 4

‎04-09-2013 10:05 AM

HP Recommended

Hello Desktech,

welcome to the Polycom Community.

As far as I am aware this is working as designed.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎04-09-2013 10:18 AM

HP Recommended

Is there another Conference Phone Model that would accommodate these settings?

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‎04-09-2013 01:07 PM

HP Recommended

Hello Desktech,

 

the VTX1000 should be able to accommodate your needs as it can disable the internal microphones and can be set to use the Aux in.

 

SoundStation VTX 1000 steps to mute console + extension mics while keeping the Aux In mic open.

 

Menu >Audio Setup > Console Mics> Off >Save

 

Once in this mode only the Aux input is working, mute button will mute/unmute the Aux (+ others already muted)

 

To return to normal operation it is the same menu path as above except select ‘On’ option for console mics.

 

Please work with your Polycom reseller if you require more details.

 

Best Regards

 

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-10-2013 07:53 AM

HP Recommended

Excellent. Thank you for the quick responses to my questions.

Was this reply helpful? Yes No
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.