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- SoundStation 2 Won't Dial Out

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09-13-2018 01:12 PM
Hello, My office recently switched our digital phone system for an analog one. As part of this I got a used SoundStation 2 to use in our conferance room. The problem I'm having is that while the phone can receive calls it can't make them. If I try to dial out I just get a busy signal. It's an analog system connected through a wall module. I tested the line with a different analog phone and it works fine. Any suggestions on things to test?
1 REPLY 1
09-14-2018 03:58 AM
Hello @Adeon,
welcome to the Polycom Community.
Not knowing the history of the SoundStation 2 or what type of analog line you are using I can only assume:
- SoundStation is defective
- The line does not accept DTMF dialing
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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