Solved: SoundStation 2 and VOIP phone lines - HP Support Community

Anonymous · ‎06-08-2012

The phone lines in my office are all VOIP. I just purchased a SoundStation2 and connected the AUX output of my phone to the Interface module. I am not able to get a dial tone on the console. Does SoundStation2 work with VOIP? Or do I need a different model?

SteffenBaierUK · ‎06-08-2012

Hello rfatemi,

welcome to the Polycom Community.

The SoundStation 2 is an analog phone and will only work with an analog phone line.

The AUX port on the Interface Module can be utilized to connect to an external Speaker System and is only an output.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎06-08-2012

Hello rfatemi,

welcome to the Polycom Community.

The SoundStation 2 is an analog phone and will only work with an analog phone line.

The AUX port on the Interface Module can be utilized to connect to an external Speaker System and is only an output.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎06-08-2012

Thank you - what should I look for when purchasing a Polycom model to ensure this works with VOIP lines?

SteffenBaierUK · ‎06-08-2012

Hello,

it depends on the room size etc. but you could look at a SoundStation IP 5000.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎01-31-2018

Hello,

Is there any compatible ATA converters for the Soundstation 2. For Using it in Voip environment.

If any Please Share the applicable.

SteffenBaierUK · ‎02-01-2018

Hello @Malakondaiah,

welcome to the Polycom Community.

At present Polycom does not manufacture any ATA adapters so this is not really a Polycom related question.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

SoundStation 2 and VOIP phone lines

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