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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎09-28-2018 03:02 AM

HP Recommended

Good Morning 

 

We have 2 Wireless Soundstation's 

 

Recently they have both started hanging and displaying the Please wait message

 

I found this topic
https://community.polycom.com/t5/PSTN/Polycom-SoundStation-2W-locked-at-Please-Wait/m-p/96519#M2117

But have already been removing the battery for a minute or so at a time to reset them, but they are starting to happen more and more frequently. with the one in our main meeting room now doing this 2 or 3 times a week.

 

Is there anything i can do to try and stop this happening?

 

Thanks

Grant

 

 

5 REPLIES 5

‎09-28-2018 06:33 AM

HP Recommended

Hello ,

 

welcome to the Polycom Community.
Most likely the unit is on its way out. Do you have a serial of the device so I can lookup its history?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-28-2018 06:36 AM

HP Recommended

Hi Steffen

 

The serial numbers of the units are

 

0F0A15203722F1 and 0F0A144928169

 

Thakns

Grant

 

 

Was this reply helpful? Yes No

‎09-28-2018 09:35 AM

HP Recommended

Hello @Grant_H,

 

0F0A144928169 was sold by Nycomm Ltd back in 26/02/2015 so I would not really expect this but the unit is out of warranty so it is up to them.

 

For the other serial I could not find anything.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-28-2018 10:28 AM

HP Recommended

Hi Steffen

 

Sorry that was a typo 0F0A1520372F1

I had added and extra 2

 

Thankyou for your assistance, 

Grant

 

Was this reply helpful? Yes No

‎09-28-2018 10:35 AM

HP Recommended

Hello @Grant_H,

 

0F0A1520372F1 was sold via ScanSource Video Communications Ltd. back in 27/06/2015


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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