Solved: Soundstation VTX1000 - Software Update - HP Support Community

Anonymous · ‎03-14-2016

Hello all 🙂
I have a question regarding the software-update of our VTX1000.

By reading the administrator-guide of the VTX1000 i saw that there are menues which are not visible on my VTX1000.

So i figure that the software on our Polycom Soundstation is old.

I tried to act like i read in the support notes, but i only received a website giving me japanese or american telefonnumbers. We are located in Austria, so the calls seem not to go through to the "Update Line".

My Q is:

Is there a telephonnumber which i can call from Austria to get the software-update on our VTX1000?

I would be very happy to hear some good news.

Thanks in advance

/Tom

SteffenBaierUK · ‎03-14-2016

Hello Tom,

welcome to the Polycom Community.

I am not sure we have added any features to the VTX range since I am with Polycom (nearly 7 years) but have a look at this post => here <=

Th European numbers are hosted in the UK

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎03-14-2016

Hello Tom,

welcome to the Polycom Community.

I am not sure we have added any features to the VTX range since I am with Polycom (nearly 7 years) but have a look at this post => here <=

Th European numbers are hosted in the UK

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎03-14-2016

Thank you for your fast answer, 🙂

Soundstation VTX1000 - Software Update

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