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We’re excited to announce that product dimensions are now available on the Poly Phones Knowledge Base. These articles provide detailed product size specifications ready to download.
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Discover features you can configure for the phone's screen display and lists parameters you can use to configure these features.

 

Time and Date Wizard

Users signing into Skype for Business on the phone for the first time are prompted to set the time zone, time format, and date format before they start using the system.

This feature is enabled by default.

 

Poly Trio System Time and Date Wizard Parameters

Use the following parameters to enable or disable the Time and Date Wizard.

device.set

0 (default) - Do not use any device.xxx fields to set any parameters.

1 - Use the device.xxx fields that have device.xxx.set=1. Set this to 1 only for the initial installation and set back to 0 after the initial installation.

device.lync.timeZone.set

0 (default) - Do not use the device.xxx value.

1 (default) - Use the device.xxx value.

For example, if device.lync.timeZone.set = 1, then use the value set for device.lync.timeZone.

device.lync.timeZone

1 (default) - Skype for Business Time Zone Control is enabled.

0 - Skype for Business Time Zone Control is disabled.

 

Setting up the Phone Theme

You can set the phone theme, labels, and colors that display on the user interface.

When the phone's Base Profile is set to Skype, the Skype for Business theme displays by default.

 

Theme Parameter

The following parameter configures the phone's theme.

up.uiTheme

 

Specifies the colors and icons used in the phone user interface. By default, the theme changes based on the set base profile. Poly doesn't recommend you change the default themes.

 

Default (default) - The phone displays the default Poly theme. Available for Generic and Skype for Business base profiles.

 

SkypeForBusiness - The phone displays the Skype for Business theme. Available for Generic and Skype for Business base profiles.

 

Poly Trio System Display Name

The system name displays in the Global menu of the Poly Trio systems and on monitor(s) connected to a paired accessory.

The system name also displays on any devices connected with the system wirelessly, such as Bluetooth-enabled or AirPlay-certified devices.

By default, the system name displays as Trio<model number>_xxxx where xxxx is the last four digits of the phone's MAC address.

You can configure the name that displays on the system, the connected monitor, and any devices wirelessly connected to the system. The name you configure for the system, using any of the following parameters, displays in the subsequent priority order:
  • system.name
  • reg.x.displayname
  • reg.x.label
  • reg.x.address
  • Default system name

If you set the system name using the system.name parameter, the value you set displays for the system unless you configure a name to display for a specific feature.

 

Display Name Parameters

Set the phone name using one or more of following parameters.

bluetooth.device.name

Enter the name of the system that broadcasts over Bluetooth to other devices.

NULL (default)

UTF-8 encoded string

reg.x.address

The user part (for example, 1002) or the user and the host part (for example, 1002@poly.com) of the registration SIP URI or the H.323 ID/extension for registration x.

Null (default)

string address

reg.x.displayname

The display name used in SIP signaling and/or the H.323 alias used as the default caller ID for registration x.

Null (default)

UTF-8 encoded string

reg.x.label

The text label that displays next to the line key for registration x.

The maximum number of characters for this parameter value is 256; however, the maximum number of characters that a phone can display on its user interface varies by phone model and by the width of the characters you use. Parameter values that exceed the phone's maximum display length are truncated by ellipses (…). The rules for parameter up.cfgLabelElide determine how the label is truncated.

Null (default)

UTF-8 encoded string

system.name

The system name that displays at the top left corner of the monitor, and at the top of the Global menu of the phone.

Enter a string, maximum 96 characters.

Number or Custom Label

You can choose to display a number, an extension, or a custom label on the Home Screen below the time and date.

 

Configure the Number or Label from the System

You can configure the display of the number or label on the Home screen from the system menu.

Task

  •  Go to Settings > Advanced > Administration Settings > Home Screen Label.

 Number and Label Parameters

You can configure display of the phone number or label on the Home screen using centralized provisioning parameters.

homeScreen.placeACall.enable

0 - Does not display the label on the home screen.

homeScreen.customLabel

Specify the label to display on the phone's Home screen when homeScreen.labelType="Custom". The label can be 0 to 255 characters.

Null (default)

homeScreen.labelLocation

Specify where the label displays on the screen.

StatusBar (default) - The phone displays the custom label in the status bar at the top of the screen.

BelowDate - The phone displays the custom label on the Home screen only, just below the time and date.

homeScreen.labelType

Specify the type of label to display on the phone's Home screen.

PhoneNumber (default)

  • When the phone is set to use Lync Base Profile, the phone number is derived from the Skype for Business server.

Custom - Enter an alphanumeric string between 0 and 255 characters into the homeScreen.customLabel parameter.

PrimaryPhoneNumber – The status bar displays only the first phone number rather than all of the phone numbers.

None - Don't display a label.

reg.1.useteluriAsLineLabel

1 - If reg.x.label="Null" the tel URI/phone number/address displays as the label of the line key.

0 - If reg.x.label="Null" the value for reg.x.displayName, if available, displays as the label. If reg.x.displayName is unavailable, the user part of reg.x.address is used.

up.formatPhoneNumbers

1 (default) - Enables automatic number formatting.

0 - Disables automatic number formatting and numbers display separated by "-".

 

Direct Inward Dialing Number

The Direct Inward Dialing (DID) number assigned to the user on the Skype for Business server displays on the Lock, Home, and Incoming Call screens.

 

You can configure the format of the DID number to display on phones using parameter. You can also configure the phone to display DID numbers on phone screens of your choice with parameter.

 

Direct Inward Dialing Number Parameters

Use the following parameters to configure DID number.

up.DIDFormat

NumberAndExtension (default) – Display the DID number and extension.

NumberOnly – Display the DID number on the phone screen.

up.showDID

AllScreens (default) – Display the DID number on all the screens.

None – Disable DID number on phone.

LockedScreen – Display the DID number on the lockscreen.

StatusScreen – Display the DID number on the Statusscreen/Idle screen.

LockedAndStatusScreen – Display the DID number on the lock and Status/Idle screen.

Time Zone Location Description

There are two parameters that configure a time zone location description for their associated GMT offset.

  • device.sntp.gmtOffsetcityID If you are not provisioning phones manually from the phone menu or Web Configuration Utility and you are setting the device.sntp.gmtOffset parameter, then you must configure device.sntp.gmtOffsetcityID to ensure that the correct time zone location description displays on the phone menu and Web Configuration Utility. The time zone location description is set automatically if you set the device.sntp.gmtOffset parameter manually using the phone menu or Web Configuration Utility.
  • tcpIpApp.sntp.gmtOffsetcityID If you are not provisioning phones manually from the Web Configuration Utility and you are setting the tcpIpApp.sntp.gmtOffset parameter, then you must configure tcpIpApp.sntp.gmtOffsetcityID to ensure that the correct time zone location description displays on the Web Configuration Utility. The time zone location description is set automatically if you set the tcpIpApp.sntp.gmtOffset parameter manually using the Web Configuration Utility.

 Time Zone Location Parameters

The following parameters configure time zone location.

Table 1. Time Zone Location Parameter ValuesPermitted Value Time Zone Description

0

1

2

3

4

5

6

7

8

9

10

(GMT -12:00) Eniwetok,Kwajalein

(GMT -11:00) Midway Island

(GMT -10:00) Hawaii

(GMT -9:00) Alaska

(GMT -8:00) Pacific Time (US & Canada)

(GMT -8:00) Baja California

(GMT -7:00) Mountain Time (US & Canada)

(GMT -7:00) Chihuahua,La Paz

(GMT -7:00) Mazatlan

(GMT -7:00) Arizona

(GMT -6:00) Central Time (US & Canada)

11

12

13

14

15

16

17

18

19

20

(GMT -6:00) Mexico City

(GMT -6:00) Saskatchewan

(GMT -6:00) Guadalajara

(GMT -6:00) Monterrey

(GMT -6:00) Central America

(GMT -5:00) Eastern Time (US & Canada)

(GMT -5:00) Indiana (East)

(GMT -5:00) Bogota,Lima

(GMT -5:00) Quito

(GMT -4:30) Caracas

21

22

23

24

25

26

27

28

29

30

(GMT -4:00) Atlantic Time (Canada)

(GMT -4:00) San Juan

(GMT -4:00) Manaus,La Paz

(GMT -4:00) Asuncion,Cuiaba

(GMT -4:00) Georgetown

(GMT -3:30) Newfoundland

(GMT -3:00) Brasilia

(GMT -3:00) Buenos Aires

(GMT -3:00) Greenland

(GMT -3:00) Cayenne,Fortaleza

31

32

33

34

35

36

37

38

39

40

(GMT -3:00) Montevideo

(GMT -3:00) Salvador

(GMT -3:00) Santiago

(GMT -2:00) Mid-Atlantic

(GMT -1:00) Azores

(GMT -1:00) Cape Verde Islands

(GMT 0:00) Western Europe Time

(GMT 0:00) London,Lisbon

(GMT 0:00) Casablanca

(GMT 0:00) Dublin

41

42

43

44

45

46

47

48

49

50

(GMT 0:00) Edinburgh

(GMT 0:00) Monrovia

(GMT 0:00) Reykjavik

(GMT +1:00) Belgrade

(GMT +1:00) Bratislava

(GMT +1:00) Budapest

(GMT +1:00) Ljubljana

(GMT +1:00) Prague

(GMT +1:00) Sarajevo,Skopje

(GMT +1:00) Warsaw,Zagreb

51

52

53

54

55

56

57

58

59

60

GMT +1:00) Brussels

(GMT +1:00) Copenhagen

(GMT +1:00) Madrid,Paris

(GMT +1:00) Amsterdam,Berlin

(GMT +1:00) Bern,Rome

(GMT +1:00) Stockholm,Vienna

(GMT +1:00) West Central Africa

(GMT +1:00) Windhoek

(GMT +2:00) Bucharest,Cairo

(GMT +2:00) Amman,Beirut

61

62

63

64

65

66

67

68

69

70

(GMT +2:00) Helsinki,Kyiv

(GMT +2:00) Riga,Sofia

(GMT +2:00) Tallinn,Vilnius

(GMT +2:00) Athens

(GMT +2:00) Damascus

(GMT +2:00) E.Europe

(GMT +2:00) Harare,Pretoria

(GMT +2:00) Jerusalem

(GMT +2:00) Kaliningrad (RTZ 1)

(GMT +2:00) Tripoli

71

72

73

74

75

76

77

78

79

80

(GMT +3:00) Moscow

(GMT +3:00) St.Petersburg

(GMT +3:00) Volgograd (RTZ 2)

(GMT +3:00) Kuwait,Riyadh

(GMT +3:00) Nairobi

(GMT +3:00) Baghdad

(GMT +3:00) Minsk, Istanbul

(GMT +3:30) Tehran

(GMT +4:00) Abu Dhabi,Muscat

(GMT +4:00) Baku,Tbilisi

81

82

83

84

85

86

87

88

89

90

(GMT +4:00) Izhevsk,Samara (RTZ 3)

(GMT +4:00) Port Louis

(GMT +4:00) Yerevan

(GMT +4:30) Kabul

(GMT +5:00) Yekaterinburg (RTZ 4)

(GMT +5:00) Islamabad

(GMT +5:00) Karachi

(GMT +5:00) Tashkent

(GMT +5:30) Mumbai,Chennai

(GMT +5:30) Kolkata,New Delhi

91

92

93

94

95

96

97

98

99

100

(GMT +5:30) Sri Jayawardenepura

(GMT +5:45) Kathmandu

(GMT +6:00) Astana,Dhaka

(GMT +6:00) Almaty

(GMT +6:00) Novosibirsk (RTZ 5)

(GMT +6:30) Yangon (Rangoon)

(GMT +7:00) Bangkok,Hanoi

(GMT +7:00) Jakarta

(GMT +7:00) Krasnoyarsk (RTZ 6)

(GMT +8:00) Beijing,Chongqing

101

102

103

104

105

106

107

108

109

110

(GMT +8:00) Hong Kong,Urumqi

(GMT +8:00) Kuala Lumpur

(GMT +8:00) Singapore

(GMT +8:00) Taipei,Perth

(GMT +8:00) Irkutsk (RTZ 7)

(GMT +8:00) Ulaanbaatar

(GMT +9:00) Tokyo,Seoul,Osaka

(GMT +9:00) Sapporo,Yakutsk (RTZ 😎

(GMT +9:30) Adelaide,Darwin

(GMT +10:00) Canberra

111

112

113

114

115

116

117

118

119

120

(GMT +10:00) Magadan (RTZ 9)

(GMT +10:00) Melbourne

(GMT +10:00) Sydney,Brisbane

(GMT +10:00) Hobart

(GMT +10:00) Vladivostok

(GMT +10:00) Guam,Port Moresby

(GMT +11:00) Solomon Islands

(GMT +11:00) New Caledonia

(GMT +11:00) Chokurdakh (RTZ 10)

(GMT +12:00) Fiji Islands

121

122

123

124

125

126

(GMT +12:00) Auckland,Anadyr

(GMT +12:00) Petropavlovsk-Kamchatsky (RTZ 11)

(GMT +12:00) Wellington

(GMT +12:00) Marshall Islands

(GMT +13:00) Nuku'alofa

(GMT +13:00) Samoa

 

 Reverse Name Lookup

You can configure the phone to display incoming caller names, outgoing recipient names, and the source location where the phone obtains names.

The phone displays all Skype for Business participant names for the following functions:
  • CCCP conference calls
  • Response group calls
  • Team calls
  • Voicemail
  • Placed, Received, and Missed call lists

If the phone cannot match the number of the incoming or outgoing name to a name in your organization, the phone displays the name given in the SIP signaling.

If a user saves a contact to the phone's local contact directory, the call list displays that name regardless of the priority you configure.

 

Reverse Name Lookup Parameter

The following parameter configure Reverse Name Lookup.

up.rnl.priority

Outlook,SIP,ABS,Local (default)

 

This parameter overrides up.useDirectoryNames in the Skype Base Profile.

 

Enter a comma-separated string, no spaces, for components you want to enable with Reverse Name Lookup. If you misconfigure the string, the parameter value falls back to the default priority order. The string isn’t case-sensitive and can include any of the following values, listed here in the default priority order the phone looks for a matching name:

For example, if you configure "ABS,SIP,Outlook,Local”, the phone tries to match the incoming number with contact names in the order of components you list.

If you don’t configure the value SIP as one of the values, and the phone doesn’t obtain the contact name using any one of the others values you configure, the phone uses the name given in the SIP signaling.

If you configure this parameter as disabled to avoid look up from Outlook, ABS, and local sources, then the phone uses the contact name given in the SIP signaling.

 Administrator Menu on Poly Trio Systems

 On the Poly Trio systems, you can add the Advanced menu containing a subset of administrator settings.

The Advanced menu item does not require a password but one can be assigned to it.

After enabling this feature, the Advanced menu provides access to all administrator features except:
  • Line Configuration
  • Call Server Configuration
  • TLS Security
  • Test Automation

 

Administrator Menu Parameters

Use the following parameters to enable the Administrator or Advanced menu.

device.auth.localAdvancedPassword.set

Set a password for the Advanced menu.

0 (default) - You cannot set a password for the Advanced menu.

1 - You can set a password for the Administrator menu.

device.auth.localAdvancedPassword

Enter a password for the Administrator menu.

Null (default)

String (0 to 64 characters)

feature.advancedUser.enabled

0 (default) - The password-protected Advanced menu displays.

1 - Renames the Advanced menu item to Admin and adds a menu item Advanced that contains a subset of administrator features.

feature.advancedUser.web.enabled

Display the Advanced menu in the system web interface.

0 (default) – The system web interface provides login options for Admin or User only.

1 - Enable the Advanced user login option on the system web interface.

ui.menu.advancedUser.networkConfiguration.

Set whether to display the Network option under Settings for advanced users.

1 – (default) Displays the Network option.

0 – The Network option doesn't display.

ui.menu.advancedUser.networkConfiguration.tls

Set whether to display the TLS option under Settings > Network for advanced users.

1 – (default) Displays the TLS option.

0 – The TLS option doesn't display.

This parameter requires ui.menu.advancedUser.networkConfiguration to be set to 1.

 

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