Poly Edge E Series support and diagnostics

[karlaz]

To ensure Edge E is a true success, it is vital that we enable our partners to troubleshoot and diagnose issues quickly and effectively. Edge E enables this by:

• Offering easy access to help for end users (customizable helpdesk number)
  

  <help ui.menu.helpAndSupport.contact.enabled="1"/>
  <!-- Enable the feature -->
  <help ui.menu.helpAndSupport.contact.hours.1="Mon-Fri, 9AM to 8PM EST"/>
  <!-- Contact Hours / timezone etc -->
  <help ui.menu.helpAndSupport.contact.numbers.1="222222"/>
  <!-- Usually just a Number .Max 30 characters, define up to 3. Please avoid Text as the phone will try and dial everything -->
  <help ui.menu.helpAndSupport.contact.customerLogo="<URL of image file>"/>
  <!-- Logo URL -->

• Providing a trouble-shooting tool that non-technical users can easily utilize
• Creating a report that consolidates vital information about the phone and be shared in a simple manner with customer support.

Diagnostic Report Sections:

• Wired Network (IP/Mac info, DHCP status, LAN details)
• Wireless Network (SSID/IP info, signal strength, DHCP status)
• DNS (Server Address, Domain, DNS status)
• Provisioning Server (Prov server address, source info, error reporting)
• Time (Server name, NTP server response)
• ZTP (ZTP status, profile info)
• Polycloud (Polycloud status, Account info)
• 802.1x/SCEP (Status details, Phone certificate info, error reporting)

QR Code for accessing support

Edge E phones also incorporate the latest QR code technology that partners can customize. By default, the QR code will link to overview and explainer videos about the platform.

<help ui.menu.helpAndSupport.contact.help.QrCode_URL="<URL>"/>
<!-- URL to a page where help can be found. Example Videos -->
<help ui.menu.helpAndSupport.contact.help.QrCode_Title/>
<!-- QR Code title -->