Guidelines
We’re excited to announce that product dimensions are now available on the Poly Phones Knowledge Base. These articles provide detailed product size specifications ready to download.
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[FAQ] Can I connect my SoundStation2™ Direct Connect for Nortel to any digital Phone Line?

Can I connect my SoundStation2™ Direct Connect for Nortel to any digital Phone Line? NOTE:Please be aware that any kind of ...

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[FAQ] What kind of support should I expect from the Community for Poly phones

Question:What kind of support should I expect from the Community? Answer:As explained within the Announcements =>here QUO...

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[FAQ] Can I connect my SoundStation2™ Avaya ® 2490 to any digital Phone Line?

Can I connect my SoundStation2™ Avaya ® 2490 to any digital Phone Line? NOTE:Please be aware that any kind of support for t...

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[FAQ] Polycom PSTN Frequently asked Questions

This is a quick overview of the most commonly asked questions. This Section will be updated from time to time. The Polycom ...

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[FAQ] How can I setup a conference or how many participants can be in the conference?

Note:Please be aware that your phone line provider needs to be consulted on how to utilize the conference facility! Analogp...

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Since the move from Poly to HP where can I download Software

Find a list of older Audio, Video, and Voice archived software and Release Notes articles published ontheOfficial HP® Suppor...

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HP Poly Phone New MAC Address range F8:ED:FC

Hello all, since June 2025 HP Poly Phones start using a new MAC Address Range (OUI): F8:ED:FC:xx:xx:xx This advisory ap...

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[Software] PVOS 9.2.1 For CCX And Trio C60

Hello all, HP Poly announces the new Poly Voice Software (PVOS)9.2.1release for Poly CCX Series and Poly Trio C60 phones. ...

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[Software] Poly Edge E PVOS 8.3.1

HP Poly announces the8.3.1.0614release of Poly Voice Software (PVOS) for Poly Edge E only Series phones Jan 06, 2024Ques...

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[Software] PVOS 9.2.0 For CCX And Trio C60

Hello all, HP Poly announces the new Poly Voice Software (PVOS) 9.2.0 release for Poly CCX Series and Poly Trio C60 phones....

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[Software] Poly Edge E PVOS 8.3.0

HP Poly announces the 8.3.0 release of Poly Voice Software (PVOS) for Poly Edge E only Series phones Jan 06, 2024Question:...

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VVX Wall Mount Bracket Product Dimensions

Click on the attached document below to see the VVX Wall Mount Bracket product dimensions.

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Poly Table Expansion Microphone Product Dimensions

Click on the attached document below to see the Poly Table Expansion Microphone product dimensions.

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Poly Trio C60 Product Dimensions

Click on the attached document below to see the Poly Trio C60 product dimensions.

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How to Factory Restore SoundStation IP 5000 & 7000

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Poly CCX 350: Viewing the Device Status

To navigate to the device’s status information, select:The main Menu.Settings.Status.Platform.Configuration.This provides the...

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Poly CCX 350: System Information

To navigate to the devices system information, select:The main Menu.Settings.Status.System Information.You can now see the ph...

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Poly Edge E Series: Diagnostics Check

If you are having problems with the phone, you can run a diagnostics check to determine if there are any issues.1. Do one of ...

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Poly Edge E Series: Warning icon

When a phone can’t perform certain tasks, a Warning icon displays in the status bar.To view details about the issues from the...

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Poly Edge E Series: How to view system information

You can view information including model number, software version, MAC addresses, and IP address by doing the following:1. Go...

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Poly Rove Series: System Statistics field

Up time- The time the base station has been running consecutively.Current CPU load- The current CPU load percentage.Current H...

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Poly Rove Series: IP-Stack Statistics field

The following information displays for IP-Stack Statistics:Total connections open- The lifetime total of used sockets.Max con...

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Poly Rove Series: RTP (Real-time Transport Protocol) Statistics field

The following information displays for RTP (Real-time Transport Protocol) Statistics:Total RTP connections- The life total of...

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Poly Rove Series: DECT Synchronization Statistics field

The following information displays for DECT Synchronization Statistics:Current synchronization state- The current sync state....

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Poly Rove Series: DECT Statistics field

The following information displays for DECT Statistics:Total number of DLC (Data Link Control) instances- The lifetime total ...

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Poly Rove Series: Accessing Generic Statistics on the Web UI

You can access the Generic Statistics as follows:In the system web interface, go to Platform.Select Generic Statistics.Select...

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Poly Rove Series: View Call Quality Statistics

To view statistics for the call quality of all calls placed on your Poly Rove devices:In the system web interface, go to Plat...

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Poly Rove Series: How to view repeater statistics

To view statistics for your repeater to check the status of the device and assess any issues:In the system web interface, go ...

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Poly Rove: View System Call Statistics

To view call statistics for the Poly Rove system:In the system web interface, go to Platform.Select Statistics > Calls. The f...

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Poly Rove Series: View Base Station Statistics

To view statistics for your Poly Rove base station to check the status of the system and assess any issues:In the system web ...

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.