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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎06-03-2025 06:31 AM

HP Recommended

Hello, 

Last week I was able to use Poly ZT with my Poly Edge 400 for active management (Reboot, Pull Device Config, Packet Capture, etc).  Today, none of these feature appear to be working.  I can see my device as Active in the Poly ZT profile.  Curious if there is an issue with Poly ZT today with Active Management?  Do I need to open a ticket with HP?

 

Thanks,

 

Dave 

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4 REPLIES 4

‎06-03-2025 06:33 AM

HP Recommended

Hello @DavidEdge400 ,

 

Welcome to the HP Poly community.

 

You can always check this via https://status.plcm.vc/

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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‎06-03-2025 06:35 AM

HP Recommended

I did check the Poly Status page this morning and do not see any issues.  Again, this worked last week with my device, but none of the active management features are working today.   I was curious if it was just me or if anyone else was having this issue.  

 

Thanks,

Dave 

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‎06-03-2025 06:58 AM

HP Recommended

Hello,

I submitted a HP Support Ticket for my issue.  

Thanks,

Dave 

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‎06-04-2025 06:49 AM

HP Recommended

Update, after I submitted my Case with HP, status@plcm.vc sent out the below Advisory.  They later said it was fixed.  When I tried the active management this morning, everything works except Packet Capture.  

Delayed responses in IoT messages

New incident: Investigating

"We are currently investigating delays in IoT message delivery from the cloud to devices. These delays may affect new device onboarding and troubleshooting APIs, such as log collection and device reboot commands."

Time posted

Jun 3, 08:32 MDT

Components affected

Poly Lens

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