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‎11-07-2023 10:48 AM

HP Recommended
Product: Group 500 devices
Operating System: Microsoft Windows 11

While I can still login to support.poly.com and see my existing products - when I want to register a new product, I have to launch into the HP website - which did not bring my Poly profile over - and gets confused with my existing email address that is associated with non-poly equipment like servers or switches.  

 

I tried to enter a SN of a Group 500 to register it - and HP has no idea what I'm talking about.  Is this the way to register products or is there some other way?  I'd prefer not to have to go through a reseller or open a service ticket just to enter a SN into a website.  Ultimately - and this is separate - I want to upgrade the firmware on the unit.  In my mind, the first step is registration.  

 

Please advise.  Thanks.  

1 person had the same question
2 REPLIES 2

‎11-07-2023 10:52 AM

HP Recommended

Hello @Adam_in_DC1 

 

welcome back to the HP Poly community.

 

The Poly portal will go away and the HP Portal is the way forward.

 

For cases with no serial use:

SteffenBaierUK_0-1699379539984.png

 

If that does not work ping me via Email and I get someone to look at it.

 

Best regards

 

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎11-10-2023 06:38 AM

HP Recommended

Hi Steffen.  I was able to open a case via the HP Support Portal.  I'm going to try and see this process through where I can actually register a Poly product in either the Poly Website or the new HP Website.  We'll see how it goes.  

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