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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎12-22-2020 09:54 AM

HP Recommended

I cannot anymore establish a normal call to Realconnect after some kink of change was made on Poly side( that was mentioned under the article ID 44813). There's no Gatekeeper used in our infrastructure that's why I cannot get what I need to fill in the H323Alias E164 field on my SX20. If I put a random number the call is established, but no video from is displayed for participants other than SX20(Teams clients) and no incoming video is displayed on the SX20 screen.

 

1 REPLY 1

‎12-23-2020 05:09 AM

HP Recommended

Hello @pavelryzhkov ,

 

Welcome to the Poly Community.


Please work with your Poly reseller and/or Poly support.


Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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