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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎06-10-2025 11:24 AM

HP Recommended
Product: Poly Lens
Operating System: Microsoft Windows 11

The Poly Lens Desktop application (LegacyHost.exe) experienced a crash due to an exception (0xc0000409) in the Windows runtime library (ucrtbase.dll). This error typically indicates a status_stack_buffer_overrun, which can be caused by buffer overflow, memory corruption, or incompatible software versions. The crash likely impacted the user's ability to manage Poly devices through the Lens Desktop application.

Details
  • The crash occurred in LegacyHost.exe (version 2.1.0.400), which is part of the Poly Lens Desktop application.
  • The fault module was identified as ucrtbase.dll (version 10.0.22621.3593), a core Windows component.
  • This issue appears to be systemic, with 89 devices experiencing the same crash and a total of 615 crashes across all affected devices.
  • No recent package installations or uninstallations directly related to Poly Lens Desktop were observed, suggesting the issue may not be due to recent software changes.
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2 REPLIES 2

‎06-10-2025 05:23 PM

HP Recommended

Hi @CoreyBateman24 Welcome to Poly HP Support Community.  

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly 

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,

Salman

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‎06-11-2025 12:39 AM

HP Recommended

Hello @CoreyBateman24 ,

 

Welcome to the HP Poly community.

 

If you struggle to open an issue as suggested by @M_Salman please open a Lens Mopinion Bug instead via https://lens.poly.com/appfeedback

 

Best Regards

 

Steffen Baier

------------------------------------------------
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