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- HP Community
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- Re: Missing all Rooms
Create an account on the HP Community to personalize your profile and ask a question
02-25-2022 07:55 AM
Hi...
I have notice that all my defined rooms in Lens is not present in the "Rooms" overview.
But if I look into "Sites" or on a device, the rooms are there.
Is it just me or do anybody see/don't see them?
Note: I have reported this by using the feedback.
/Dan
Poly Video Professional (VIDEO-PRO) UC consultant
Remember mark as "Accepted Solutions" or if my reply/help is "Helpful"
Solved! Go to Solution.
Accepted Solutions
02-28-2022 11:52 AM
Hello @Dan_Hemsø and @Beyond_Conferen
can you try and log out of Lens and log back in?
Best regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
02-25-2022 09:57 AM
Hello @Dan_Hemsø and @Beyond_Conferen
thanks for bringing this up. I checked internally and there was a change/fix implemented.
Can you log out and back in again and check?
Best regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
02-28-2022 01:24 AM
Hello @Beyond_Conferen
I check with the Dev
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
02-28-2022 11:52 AM
Hello @Dan_Hemsø and @Beyond_Conferen
can you try and log out of Lens and log back in?
Best regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
03-01-2022 12:17 AM
Hi Steffen....
Yes.. that are back....
What was the root cause for the incident?
/Dan
Poly Video Professional (VIDEO-PRO) UC consultant
Remember mark as "Accepted Solutions" or if my reply/help is "Helpful"
03-01-2022 01:05 AM
Hello @Dan_Hemsø
I am not a developer so I am unsure what changes were made. If you require some feedback please go ahead and open a ticket via our official support structure.
Thanks to @Beyond_Conferen for confirming their change worked.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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