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‎12-16-2025 02:07 PM

HP Recommended
Product: Poly ZTP

Hello,  we are seeing an issue with Poly ZTP now that is really causing us issues.  None of the cloud features are working at all anymore.  The buttons for those are grayed out.  They used to work previously, and I don't know when the issue appeared.  I just onboarded a new Poly ATA 402 and it got it's provisioning like it should have and I can see that it got it.  However, the cloud features like reboot, factory reset etc. are not available.  It also says Cloud Not Available on the device status page.

 

I now have 57 devices offline due to a change we had to make on our PBX that I cannot fix because they need a reboot.  Even after a reboot, the cloud features still don't work.

 

I checked the ZTP status page and it says all systems are working.  This affects all devices regardless of models.

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1 REPLY 1

‎12-16-2025 11:50 PM

HP Recommended

Hello @AL_Jeff ,

 

Welcome to the HP Poly community.

 

This is only a peer-to-peer community forum.

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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