• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Locked

‎12-19-2019 09:33 AM

HP Recommended

Hello,

I have a Profile that has only one configuration attribute:

- Software = Polycom Phone - UC_Software_5_9_4_release_sig_split

 

I have deployed this profile to a device group but the devices do not upgrade to this software version.  The issue may be related to an error message that I receive when accessing the configuration profile.  I see a message that says "Error: Couldn't find software image".

 

Does anyone know how I am supposed to deploy newer software via PDMS-E?  I am obviously not doing something right.

 

Thanks,

Matt

4 REPLIES 4

‎12-20-2019 12:27 AM

HP Recommended

Hello @IT Support VA ,

 

Welcome back to the Poly Community.


Please open a support ticket.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-23-2020 08:39 AM

HP Recommended

Did you ever figure this out?

Was this reply helpful? Yes No

‎02-23-2020 10:25 AM

HP Recommended
No, I have not. I would love to know how to do this.
Was this reply helpful? Yes No

‎02-24-2020 12:34 AM

HP Recommended

Hello @IT Support VA 

 

around 2 months ago I provided you with the next step aka to open a support ticket. Our dedicated Support team for a service you pay for could have worked with you in this time.

 

@Brad_W  I had originally replied >here< so if this did not work out for you please go ahead and get this into support as well.

 

Best regards

 

Steffen Baier

 

 

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.