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[FAQ] What kind of support should I expect from the Community for Poly phones, Click here to find out!

‎10-30-2025 02:17 AM

HP Recommended

Hallo! Hier ist die Übersetzung ins Englische:

Hello, I am currently testing Poly Cloud Management and have installed the Poly Lens App including the Client Token on five clients.

On the first client, everything worked well, and the user, along with their associated devices, was visible in my management portal.

The next day, I performed the same installation on four other clients. I can see the users in my management portal, but they show the status Disconnected.

Although I see communication to the Poly Cloud servers on the firewall, they are still displayed as Offline.

The Poly Service Control service is running on all devices, and I also see in the client app that the IoT connection is showing as Connected.

However, in my management portal, the user is still shown as Offline.

Where could the problem lie?

Here a Screenshot from my portal:

SDGuys_1-1761812205843.png

 

Thanks in advanced!

 

Reply
1 REPLY 1

‎10-30-2025 02:19 AM

HP Recommended

Hello @SDGuys ,

 

Welcome to the HP Poly community.

 

Please open a Lens Mopinion Bug via https://lens.poly.com/appfeedback

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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