Solved: Re: Poly Lens - Devices keep dropping ONLINE/OFFLINE. The de... - HP Support Community

Mike2193 · ‎08-21-2026

Poly Lens - Devices keep dropping ONLINE/OFFLINE. The devices are still reachable via IP addresses.

I can see an update from yesterday that this was an issue that had been reported, but it shows as fixed today., however we are still seeing this issue across multiple sites

SteffenBaierUK · ‎08-21-2026

Hello @Mike2193 ,

Welcome to the HP Poly community.

This is just a Peer-to-peer community forum and not HP Poly Support. We are all just Volunteers.

A good start would be explaining what kind of devices they are as an example.

If no other volunteers reply, I suggest you contact the HP Support organization in your region. Details are in my Signature.

If this is not possible please open a Lens Mopinion Bug instead via https://lens.poly.com/appfeedback

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎08-21-2026

Hello @Mike2193 ,

Welcome to the HP Poly community.

This is just a Peer-to-peer community forum and not HP Poly Support. We are all just Volunteers.

A good start would be explaining what kind of devices they are as an example.

If no other volunteers reply, I suggest you contact the HP Support organization in your region. Details are in my Signature.

If this is not possible please open a Lens Mopinion Bug instead via https://lens.poly.com/appfeedback

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Mike2193 · ‎08-21-2026

Hi @steffen,

Thank you very much.

Completely understand, my apologies.

I have now opened a ticket and I am speaking with an engineer. Thank you for your speedy response and assistance.

Kind regards,

Michael

Poly Lens - Devices keep dropping ONLINE/OFFLINE. The devices are still reachable via IP addresses

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