• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
[FAQ] What kind of support should I expect from the Community for Poly phones, Click here to find out!
Locked

‎01-19-2024 05:28 PM

HP Recommended

The Software Update policy seems to have stopped working globally. It does not work on any device at the Individual Device, Site, Device Group or Account level.

 

None of these settings get inherited by the devices and will default to auto update to the latest version.

Disable Software Update

Auto-update with Latest Version

Download Source

Select Version for Update

Check for an Update Every (seconds)

Update Window

From

To

1 REPLY 1

‎01-20-2024 02:24 AM

HP Recommended

Hello @jamm3 ,

 

welcome to the HP Poly community.

 

You have posted in an incorrect section and a volunteer has moved your post. It has been moved to a section that is more suitable for you.

 

So far your post does not contain what HP Poly product you are seeing this with and what software version these are running.

 

Other people have posted >here< or >here<

 

Other volunteers may reply but if you need urgent help please work with our support organization in your region. Details on how to contact us are in my signature

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.