Poly Studio X70 is not showing device pin

[buchlovskya]

Hi,

I have setup 8 Polys but the last one is not showing the Device PIN, all of the Polys are on the same network.

It says Registration status: Not connected, and the Device PIN is blank.

I tried to reset the Poly, but it's exatctly the same,

Can you please help me?

[SteffenBaierUK]

Hello @buchlovskya ,

Welcome to the HP community.

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application you are using.

This is important especially in the future when someone finds this post in days, months, or years to come. Please do not simply edit the original post but reply with the versions.

What are you trying to archive using the PIN? Have you set the server on the Device to Lens so Lens has full access to the devices, unlike the PIN registration which is limited?

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

Best regards

Steffen Baier

[buchlovskya]

Hi @SteffenBaierUK,

Thank you for you reply, the Poly is running on 4.1.4-402003 version of software.

I'm trying to add the Poly to our Poly Lens company tenant.

Best regards

Adam Buchlovský

[SteffenBaierUK]

Hello @buchlovskya ,

welcome back to the HP Poly community.

You have two options, use the automated provisioning explained >here< or I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier