Poly VVX connecting to old IP addresses on Lens Relay Servers

[DanDorgan]

I have reconfigured 6 Lens Relay VMs and used the configuration tool to change the IP addresses of the relay servers from a public IP over to RFC 1918 addresses. After rebooting the VVX phones, it attempts to connect to the old IP addresses after 24 hours. The network configuration on the relay servers, Lens Cloud all show the current RFC 1918 IP address. How to resolve this problem? I don't want the phones trying to hit the old IP addresses.

[SteffenBaierUK]

Hello @DanDorgan ,

welcome to the HP Poly community.

How do the VVX phones get the URL to Lens Relay in the 1st place?

Best Regards

Steffen Baier

[DanDorgan]

The phones use DHCP 160/16 with FQDN of the connect string. This points to DNS A records (round robin). The DNS records point to the current RFC 1918 IP addresses.

[SteffenBaierUK]

Hello @DanDorgan ,

I would suggest the following logging:

Settings > Logging > Global Settings > Global Log Level Limit > Debug
Settings > Logging > Global Settings > Global Log Level Limit > Log to Standard Output > Enable
Settings > Logging > Global Settings > Log File Upload > Upload Period (s)
Settings > Logging > Global Settings > Log to Standard output Settings > Enabled
Settings > Logging > Global Settings > Log to File > Enabled
Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > VVX/SPIP/SSIP prior to 5.5.0 = 180
Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > Edge E, Trio 8300 & Trio 8300, Edge E or VVX after 5.5.0 = 1000
Settings > Logging > Module Log Level Limits > DNS > Debug
Settings > Logging > Module Log Level Limits > DHCP Client > Event 1
Settings > Logging > Module Log Level Limits > CURL > Event 3

Reboot the phone and see what you get.

if no other volunteer replies, and you cannot figure this out, I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

[SteffenBaierUK]

Hello @DanDorgan ,

Any luck with this?

Best Regards

Steffen Baier

[DanielDorgan]

Downloaded logs from Lens and the phone via the web URL. Unable to find any details in either log sources for the behavior. I have customer removing the route advertisements to the old IP addresses this week. Will see if following the removal, the phones still try the old IP addresses. Also confirmed DHCP/DNS are only showing the updated IP addresses.