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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎07-04-2019 07:32 AM

HP Recommended

I get this error when I try to Activate Polycom Realconnect License for 0365 and Teams. It Keep throwing " An unknown error has occured". This happens once i put in my credentials for the office 365 Global Admin. Anyone encountered this.

 

 

4 REPLIES 4

‎07-05-2019 05:18 AM

HP Recommended

Hello @Theoter ,

 

welcome to the Poly Community.


Please contact our Support Team in your >Region<

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎07-09-2019 08:14 AM

HP Recommended

Any Update from anyone on this?. Support seems to be rerouting me Sales Engineers as the License Is in Trial

 

Or is it that the Realconnect Service For Teams is not supported in Nigeria.

 

 

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‎07-15-2019 07:42 AM

HP Recommended

I have not seen this error before but if your account is a Global Admin for it's O365 tenant than that should be working.  Please reach out directly to your Poly sales contacts for assistance with trial licenses.

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‎07-15-2019 07:52 AM

HP Recommended

@jschertz,

 

Thanks for your response. Looks like The service is not available in the African Region. I provisioned a tenant in the US region and noticed it worked flawlessly. See attached screenshots

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